Loyalty & Retention Manager — Drive Customer Comebacks

Sonic Automotive; Los Angeles (CA); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Comprehensive training

Competitive compensation

Unparalleled benefits

Job summary

A leading automotive dealership in Los Angeles is seeking a Loyalty Manager responsible for overseeing dealership and brand retention. The ideal candidate will have automotive retail management experience and exceptional communication skills. This role is critical for ensuring previous customers return to lease or purchase and includes a compensation structure with base pay and commission based on performance. Comprehensive training and benefits are offered.

Qualifications

• Minimum 2 years automotive retail management experience.
• Able to set priorities, multi-task, achieve goals and obtain buy-in.
• Must be adaptable to change.

Responsibilities

• Oversees the management of the dealership’s loyalty process for previous lease and loan customers.
• Responsible for ensuring the dealership achieves stated retention goals.
• Training, coaching, and mentoring all store level individuals who handle loyalty customers.

Skills

Leadership and interpersonal skills

Exceptional communication skills (written and verbal)

Organizational and time management skills

Proficient in CDK CRM (Elead)

Comfortable with objection handling

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

A leading automotive dealership in Los Angeles is seeking a Loyalty Manager responsible for overseeing dealership and brand retention. The ideal candidate will have automotive retail management experience and exceptional communication skills. This role is critical for ensuring previous customers return to lease or purchase and includes a compensation structure with base pay and commission based on performance. Comprehensive training and benefits are offered.