Loyalty Promotions Execution Lead

CAVA; New York (NY); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Unlimited PTO

401k enrollment with company match

Free CAVA food

Casual work environment

Job summary

CAVA is seeking a Senior Specialist, Loyalty & Promotion Execution to bring our loyalty strategy to life through offers, rewards, and promotional experiences. You will own day-to-day loyalty promotions and work with CRM, Digital, Tech, and Marketing teams in a hybrid role across NYC, Washington DC or Plano, TX.

The ideal candidate is highly organized and detail-oriented, excited to help scale a growing loyalty program, with experience in loyalty platforms, lifecycle marketing, and data-driven

Qualifications

• 2–4+ years of experience in loyalty, CRM, or related fields.
• Experience executing customer-facing marketing campaigns.
• Strong organizational skills with the ability to manage multiple priorities.
• Experience working cross-functionally with stakeholders across Marketing, CRM, Creative, Digital, Legal, Product, Technology, Analytics, or Operations teams.
• Familiarity with loyalty platforms, CRM systems, marketing technology tools, or campaign management platforms.
• SQL experience is a plus.

Responsibilities

• Loyalty Operations & Promotion Execution: Own end-to-end execution of recurring and targeted loyalty promotions, offers, rewards, and member experiences.
• Lifecycle Marketing & Personalization Support: Develop personalized loyalty experiences and support lifecycle marketing objectives.
• Promotional Testing & Optimization: Support A/B testing and pilot programs to improve engagement and effectiveness.
• Cross-Functional Collaboration: Partner with CRM, Digital, Technology, and Marketing teams throughout the promotion lifecycle.

Skills

Loyalty marketing

CRM

Retention marketing

Digital marketing

Promotions

Cross-functional collaboration

Data analysis

Tools

Loyalty platforms

CRM systems

Campaign management tools

SQL

Job description

CAVA is seeking a Senior Specialist, Loyalty & Promotion Execution to bring our loyalty strategy to life through offers, rewards, and promotional experiences. You will own day-to-day loyalty promotions and work with CRM, Digital, Tech, and Marketing teams in a hybrid role across NYC, Washington DC or Plano, TX.

The ideal candidate is highly organized and detail-oriented, excited to help scale a growing loyalty program, with experience in loyalty platforms, lifecycle marketing, and data-driven