Senior Specialist, Loyalty & Promotion Execution

CAVA; New York (NY); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Unlimited PTO

401k enrollment with company match

Free CAVA food

Casual work environment

Job summary

CAVA is seeking a Senior Specialist, Loyalty & Promotion Execution to bring our loyalty strategy to life through offers, rewards, and promotional experiences. You will own day-to-day loyalty promotions and work with CRM, Digital, Tech, and Marketing teams in a hybrid role across NYC, Washington DC or Plano, TX.

The ideal candidate is highly organized and detail-oriented, excited to help scale a growing loyalty program, with experience in loyalty platforms, lifecycle marketing, and data-driven

Qualifications

• 2–4+ years of experience in loyalty, CRM, or related fields.
• Experience executing customer-facing marketing campaigns.
• Strong organizational skills with the ability to manage multiple priorities.
• Experience working cross-functionally with stakeholders across Marketing, CRM, Creative, Digital, Legal, Product, Technology, Analytics, or Operations teams.
• Familiarity with loyalty platforms, CRM systems, marketing technology tools, or campaign management platforms.
• SQL experience is a plus.

Responsibilities

• Loyalty Operations & Promotion Execution: Own end-to-end execution of recurring and targeted loyalty promotions, offers, rewards, and member experiences.
• Lifecycle Marketing & Personalization Support: Develop personalized loyalty experiences and support lifecycle marketing objectives.
• Promotional Testing & Optimization: Support A/B testing and pilot programs to improve engagement and effectiveness.
• Cross-Functional Collaboration: Partner with CRM, Digital, Technology, and Marketing teams throughout the promotion lifecycle.

Skills

Loyalty marketing

CRM

Retention marketing

Digital marketing

Promotions

Cross-functional collaboration

Data analysis

Tools

Loyalty platforms

CRM systems

Campaign management tools

SQL

Job description

At CAVA we make it deliciously simple to eat well and feel good every day. We are guided by a Mediterranean heritage that’s been perfecting how to eat and live for four thousand years. We prioritize authenticity, curiosity and the pursuit of excellence in everything we do. We are working towards something big, together.

We foster a culture built on five core values:

• Generosity First, Always: We lead with kindness. Our best work happens when we act in service of others.
• Constant Curiosity: We are eager to learn, grow, and explore beyond the obvious.
• Act with Agility: We welcome change; it’s the only constant. We embrace, adjust, adapt.
• Passion for Positivity: We greet each day with warmth and possibility.
• Collective Ambition: We have high aspirations that are achieved when we work together with a shared purpose.

Position Summary (Hybrid role - can be located in NYC, Washington DC or Plano, TX)

The Senior Specialist, Loyalty & Promotion Execution will play a critical role in bringing CAVA's loyalty strategy to life through the execution of member offers, rewards, and promotional experiences. This role will own the day-to-day execution of loyalty promotions, support lifecycle and personalization initiatives, and serve as a key cross-functional partner across CRM, Digital, and Marketing teams.

This is an exciting opportunity to help shape the future of CAVA's loyalty program during a period of significant growth and evolution. As CAVA expands its personalization capabilities and invests in new loyalty technology, this role will be instrumental in helping build scalable processes, support new ways of engaging members, and bring innovative loyalty experiences to market.

The ideal candidate is highly organized, detail-oriented, and passionate about delivering exceptional customer experiences. They thrive in a fast-paced environment, enjoy managing multiple priorities simultaneously, and are excited by the opportunity to help scale and evolve a growing loyalty program.

What You’ll Do

Loyalty Operations & Promotion Execution

• Own the end-to-end execution of recurring and targeted loyalty promotions, offers, rewards, and member experiences.
• Partner closely with CRM, Digital, Tech, and Marketing teams to support successful promotion launches and ongoing program execution.
• Maintain promotion calendars, offer inventories, and operational documentation to ensure accuracy and alignment across stakeholders.
• Own the day-to-day management and maintenance of recurring promotional programs, seasonal offers, and targeted member activations.
• Identify opportunities to improve processes, documentation, and operational efficiency as loyalty capabilities continue to evolve.
• Support the ongoing evolution of CAVA's loyalty technology ecosystem by helping operationalize new tools, capabilities, and processes that enable more sophisticated member experiences.

Lifecycle Marketing & Personalization Support

• Help build and execute CAVA's emerging personalization and lifecycle marketing capabilities, developing targeted loyalty experiences that support member acquisition, onboarding, engagement, retention, and reactivation objectives.
• Manage recurring loyalty promotions and member benefits that are primarily delivered through owned marketing channels.
• Help establish scalable processes and best practices as personalization capabilities continue to expand.

Promotional Testing & Optimization

• Support A/B testing and pilot programs designed to improve member engagement and promotional effectiveness.
• Monitor campaign performance and provide timely summaries of key results, observations, and learnings.
• Utilize reporting tools and available data to support live campaign analysis; SQL experience is a plus.

Cross-Functional Collaboration

• Serve as a key partner to CRM, Digital, Technology, and Marketing teams throughout the promotion lifecycle.
• Support cross-functional communication and alignment to ensure successful delivery of loyalty initiatives.
• Act as a trusted resource for questions related to active promotions, loyalty offers, and member-facing program experiences.

Qualifications

• 2–4+ years of experience in loyalty, CRM, retention marketing, digital marketing, promotions, customer engagement, or related fields.
• Experience executing customer-facing marketing campaigns, promotional programs, loyalty initiatives, or lifecycle marketing efforts.
• Strong organizational skills with the ability to manage multiple priorities and deadlines simultaneously.
• Exceptional attention to detail and commitment to operational excellence.
• Experience working cross-functionally with stakeholders across Marketing, CRM, Creative, Digital, Legal, Product, Technology, Analytics, or Operations teams.
• Familiarity with loyalty platforms, CRM systems, marketing technology tools, or campaign management platforms.
• Strong communication skills and ability to effectively coordinate work across multiple teams and stakeholders.
• Analytical mindset with the ability to interpret campaign performance and communicate key takeaways.
• Experience using reporting tools, dashboards, or performing basic data analysis; SQL experience is a plus.
• Experience in restaurant, retail, hospitality, or consumer -based businesses preferred.

Preferred Characteristics

• Passion for customer loyalty, retention marketing, and customer experience.
• Strong attention to detail and commitment to delivering high-quality work.
• Comfort operating in a fast-paced, evolving environment.
• Curiosity and willingness to learn new technologies, tools, and processes.
• Ability to balance operational execution with continuous improvement.
• Collaborative mindset and enthusiasm for working across a broad group of stakeholders.

Physical Requirements:

• Ability to maintain stationary position to be able to operate a computer and other office equipment
• Must be able to identify, analyze and assess details
• For certain positions, must be able to occasionally move or transport items up to 50 pounds
• Ability to communicate with others and exchange information accurately and effectively
• Constantly positions self and move about to support ordinary restaurant or food production support or office operations, as applicable
• Ability to work in a constant state of alertness and in a safe manner

What we offer:

• Competitive salary, plus bonus and long-term incentives*
• Early Wage Access!*
• Unlimited PTO, paid parental leave, plus paid opportunities to give back to the community
• 401k enrollment with CAVA contribution
• Company-paid STD, LTD, Life and AD&D coverage for salaried positions*
• Free CAVA food
• Casual work environment
• The opportunity to be on the ground floor of a rapidly growing brand
• All exempt and nonexempt employees are eligible for benefits. Benefits are effective the 1st of the month following 30 days of service and you have until the day before the effective date to enroll. A new hire can enroll in our benefit program by selecting a link that is emailed directly to the new hire at their personal email address once hired.
• Please note that visa sponsorship is not available.
• The compensation range included in total cash.

*Indicates qualifying eligible positions only

CAVA – Joining “A culture, not a concept”

This job description is not intended to be a comprehensive list of all the duties and responsibilities of the position and such duties and responsibilities may change without notice.

As an equal opportunity employer, CAVA considers applicants for all positions without regard to race, color, sex, religion, national origin, disability, age, height, weight, marital status, sexual orientation, familial status, genetic information or any other characteristic or protected classes as defined by federal, state, or local law.