Loyalty Programs Lead — Marketing Operations

6238-AMO Sales and Services Inc. Legal Entity; Irvine (CA); On-site; USD 94,000 - 152,000; Full time

Benefits offered by this job

401(k) plan

Pension plan

Paid time off

Job summary

Johnson & Johnson in Irvine, CA is seeking a Loyalty Programs Specialist to help design, implement, and optimize patient-centric loyalty initiatives across Marketing, Sales, and Analytics teams.

You will coordinate program operations, enrollment, training, and performance reporting, while partnering with Legal, Compliance, and external vendors to ensure scalable, compliant experiences. Strong CRM tooling and cross-functional collaboration are essential.

Qualifications

• Bachelor’s degree in Business, Marketing, Finance, or a related field.
• 4-6 years of relevant business experience is required.
• Healthcare/medical device marketing, sales support, or operations experience is preferred.

Responsibilities

• Loyalty Program Operations: coordinate end-to-end execution incl. plans, owners, timelines, and launches.
• Support enrollment, onboarding, eligibility, benefits, and ongoing program administration.
• Maintain playbooks, SOPs, tools, templates, and calendars for consistent execution.
• Monitor workflows, resolve issues, and coordinate with internal teams and partners.
• Prepare performance updates and executive-ready summaries for stakeholders.

Skills

CRM tools

Reporting tools

Project coordination

Cross-functional collaboration

Stakeholder management

Education

Bachelor’s degree in Business, Marketing, Finance, or related field

Tools

CRM

Analytics tools

Job description

Johnson & Johnson in Irvine, CA is seeking a Loyalty Programs Specialist to help design, implement, and optimize patient-centric loyalty initiatives across Marketing, Sales, and Analytics teams.

You will coordinate program operations, enrollment, training, and performance reporting, while partnering with Legal, Compliance, and external vendors to ensure scalable, compliant experiences. Strong CRM tooling and cross-functional collaboration are essential.