Loyalty & Guest Experience Specialist

PENN Entertainment, Inc.; St. Louis (MO); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Day 1 medical, dental, & vision

Uber benefit for metro stops

Cash rewards and recognition programs

Tuition Reimbursement

Lindenwood University Discounts

Diversity Scholarship for team members

Job summary

Hollywood Casino & Hotel is hiring a Loyalty Program Representative in St. Louis. The role focuses on greeting guests, arranging hospitality, and promoting promotions while using the Salesforce CRM to track interactions and goals.

Qualifications emphasize strong communication, customer service, and the ability to resolve issues professionally. Shift is 2:00pm–11:30pm, with a pay rate of $17.50 per hour and a comprehensive benefits package described in the posting.

Qualifications

• Excellent oral and written communication skills.
• Ability to interact with guests, staff and management effectively.
• Strong verbal and written report writing and business correspondence.
• Ability to analyze information, interpret instructions and draw conclusions.

Responsibilities

• Greet guests actively engaged in gaming and assist with player identification.
• Provide hospitality arrangements including rooms, food, beverages, and special requests.
• Promote casino marketing promotions and guest participation.
• Encourage use of credit procedures where appropriate.
• Maintain Salesforce CRM task requirements and review monthly metrics with a manager.
• Develop and maintain patron data system skills and confidentiality.

Skills

Customer service

Communication

Problem solving

Reporting

Tools

Sales Force (CMS)

Job description

Hollywood Casino & Hotel is hiring a Loyalty Program Representative in St. Louis. The role focuses on greeting guests, arranging hospitality, and promoting promotions while using the Salesforce CRM to track interactions and goals.

Qualifications emphasize strong communication, customer service, and the ability to resolve issues professionally. Shift is 2:00pm–11:30pm, with a pay rate of $17.50 per hour and a comprehensive benefits package described in the posting.