Loyalty & Digital Analytics Analyst (Hybrid)

Panera LLC

United States

Hybrid

USD 84,000 - 95,000

Full time

14 days+

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Job summary

Panera LLC is seeking an Analyst, Digital & Loyalty Analytics in Newton, MA. The role focuses on hands-on data analytics, SQL querying, and dashboard development to support the MyPanera loyalty program and digital channels.

You will measure CRM campaign performance, build automated dashboards in Power BI, and work with cross-functional partners to derive insights from guest data and campaign results. This hybrid role requires strong technical execution and curiosity about consumer behavior.

Qualifications

1-3 years of hands-on data analytics or BI experience (Retail/QSR/e-commerce preferred).
Strong SQL skills with joins, window functions, and complex aggregations.
Experience with BI tools (Tableau/Power BI) and cloud data platforms (Snowflake/BigQuery).
Analytical mindset with understanding of loyalty metrics and A/B test lift.

Responsibilities

Write clean SQL queries to extract and transform guest, transaction, and campaign data.
Analyze loyalty campaign performance and measure redemption, incremental sales, and lift.
Design and maintain Power BI dashboards for loyalty KPIs and customer lifecycle trends.
Support A/B testing readouts and evaluate marketing test results.
Perform segmentation and behavioral analyses to understand guest patterns and risks.