Loyalty & Community Leader for Reserve + Pro Programs

Page Mechanical Group, Inc.; Stamford (CT); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health, dental, vision, and ancillary

401(k) with company incentive savings

Clothing discount

Discretionary time off

Job summary

Rhone Apparel, Inc. in Stamford, CT seeks a dynamic Manager, Loyalty & Community to lead Rhone Reserve and the Pro program. This role blends hands-on operations with strategic vision to drive lifetime value, retention, and premium member experiences.

The ideal candidate has 5+ years in loyalty/CRM, strong data analytics, and experience with Shopify, Klaviyo, Kustomer, or SheerID. This hybrid role reports to the Director, Customer Experience in a collaborative, brand-forward environment.

Qualifications

• 5+ years of experience in loyalty, retention, CRM, or community-focused roles.
• Proven ability to build or scale customer programs and demonstrate retention outcomes.

Responsibilities

• Own day-to-day operations of verified professional and community membership programs, including Pro program.
• Manage end-to-end verification, benefits, communications, and quality.
• Run and grow Rhone Reserve with premium touchpoints from enrollment to renewal.
• Design and document tier architecture for Reserve's future rollout.
• Own member experience and relationships end to end; advocate for the community.
• Manage concierge quality, feedback loops, and program budgets.
• Collaborate with CRM, Ecommerce, Retail, and Brand Partnerships to personalize journeys.

Skills

Loyalty programs

CRM platforms

Data-driven decisions

Customer retention

Cross-functional collaboration

Shopify

Klaviyo

Kustomer

SheerID

Communication

Tools

Shopify

Klaviyo

Kustomer

SheerID

Job description

Rhone Apparel, Inc. in Stamford, CT seeks a dynamic Manager, Loyalty & Community to lead Rhone Reserve and the Pro program. This role blends hands-on operations with strategic vision to drive lifetime value, retention, and premium member experiences.

The ideal candidate has 5+ years in loyalty/CRM, strong data analytics, and experience with Shopify, Klaviyo, Kustomer, or SheerID. This hybrid role reports to the Director, Customer Experience in a collaborative, brand-forward environment.