Manager, Loyalty and Community

Rhone; Stamford (CT); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Competitive compensation

Health benefits

401(k) with company match

Discretionary time off

Clothing discount

Job summary

Rhone seeks a dynamic Manager, Loyalty & Community to join our Marketing and Customer Experience team in Stamford, CT. You will lead Rhone Reserve and the Pro program, shaping strategy and managing day-to-day operations to deliver a premium membership experience.

The ideal candidate has 5+ years in loyalty or CRM, a data-driven mindset, and hands-on experience with Shopify, Klaviyo, Kustomer, and SheerID. You will partner across CRM, Ecommerce, Retail, and Brand Partnerships to grow engagement

Qualifications

• 5+ years in loyalty, retention, CRM, or community roles.
• Proven ability to grow customer programs and drive retention results.
• Hands-on with ecommerce and CX platforms.

Responsibilities

• Drive retention and LTV metrics such as repeat rate and purchase frequency.
• Own day-to-day operations of Rhone Reserve and Pro program.
• Design member journeys and build program calendar.
• Collaborate with CRM, Ecommerce, Retail, and Brand Partnerships.

Skills

Loyalty

CRM

Retention

Community

Tools

Shopify

Klaviyo

Kustomer

SheerID

Job description

Who We Are

At Rhone, we cultivate a work culture that is empowering and rooted in our core values. We are gritty, approaching challenges with resilience and determination. We are responsible, holding ourselves accountable to each other and the work we do. We strive for excellence, pushing boundaries to deliver our best every day. We remain authentic, embracing honesty, humility, and individuality. And above all, we are team centered, knowing that true success comes from collaboration and shared purpose.

About the Role

Rhone is seeking a dynamic, strategic, and detail obsessed Manager, Loyalty & Community to join our Marketing and Customer Experience team in Stamford, CT. In this pivotal role, you will be the driving force behind Rhone Reserve, our invite only membership for the customers who love this brand most, as well as our verified professional Pro program. Rhone Reserve is an elevated, club-like experience built on access, recognition, and belonging. We are looking for a Manager, Loyalty & Community to help us run it, grow it, and shape where it goes next. You will step into a role that blends hands on operational excellence with long term strategic vision.

What You'll Do

• Gritty
  • Drive and report the retention and customer lifetime value (LTV) metrics that matter: repeat rate, purchase frequency, and member incrementality.
  • Push Forever Forward by designing and running data driven experiments across benefits, messaging, and member journeys to continuously improve engagement.
• Responsible
  • Own the day to day operations of our verified professional and community membership programs, including the Pro program.
  • Manage the end to end workflow for verification, program benefits, communications, and overall quality.
• Excellent
  • Run and grow Rhone Reserve, protecting a premium experience across every touchpoint, from enrollment to renewal.
  • Bring a compete to complete mindset to building clear documentation and shaping the tier architecture for Reserve's future public rollout.
• Authentic
  • Own the member experience and relationships end to end, serving as the ultimate advocate for our community.
  • Manage concierge quality, customer feedback loops, and program budgets.
  • Hold a premium bar at every step, ensuring all perk and activation spend directly aligns with member impact.
• Team Centered
  • Rely on strength in numbers by partnering cross functionally with CRM, Ecommerce, Retail, and Brand Partnerships.
  • Collaborate to design personalized member journeys, source unique perks, and build a program calendar that ladders up to key brand launches.

What Success Looks Like

• First 30 Days: Immerse yourself in the Rhone brand. Dive into current Reserve and Pro program data, meet your cross functional partners, and map out the existing member journey and tech stack.
• First 60 Days: Take full operational ownership of day to day program management. Launch your first A/B test or engagement experiment, and begin identifying areas to streamline operations.
• First 90 Days: Present a strategic roadmap for program growth, including a robust member event calendar, optimized win back strategies, and actionable recommendations for Reserve's public rollout architecture.

What You'll Bring

• Experience: 5+ years of experience in loyalty, retention, CRM, or community-focused roles. The ideal candidate has a track record of building or scaling customer programs and can demonstrate retention or advocacy results they have personally driven.
• Strategic Execution: A strong operator who is organized, detail-oriented, and comfortable owning execution independently while remaining eager to grow into broader strategic ownership.
• Cultural Alignment: Someone who values courage over comfort and brings fresh ideas to the table rather than relying on a single playbook from a past role.
• Technical Fluency: An analytical thinker who is highly comfortable leveraging data to inform decisions and resolve debates. The ideal candidate has hands on experience with ecommerce, CRM, and CX platforms, with experience in Shopify, Klaviyo, Kustomer, and SheerID considered a major plus.
• Communication: A clear and empathetic communicator who can effectively align cross-functional teams, manage external partners, and connect with the brand’s most passionate loyalists.

What You'll Get

• Competitive compensation
• Health, dental, vision, and ancillary benefits
• 401(k) with company incentive savings plan
• 10 company holidays annually
• Discretionary time off policy
• Career growth and advancement opportunities
• Clothing discount plus semi-annual gift card allotment

Other Details

Job Type: Full Time

Reports to: Director, Customer Experience

Location: Hybrid - Based in Stamford, CT

Our Commitment

Rhone Apparel, Inc is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, gender identity, age, national origin, disability, veteran status, or any other protected characteristic under applicable law. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status.