Lower Sioux Lodge Front Desk A

Paycom - ATS; Flasher (ND); On-site; USD 32,000 - 42,000; Full time

Job summary

Jackpot Junction Casino Hotel is hiring a front desk professional to assist guests, sell rooms, and manage reservations. You will interact with guests, handle cash and charges, and coordinate with housekeeping to maintain room status.

The role requires strong communication, customer service, and basic computer skills, with PBX experience being advantageous for handling calls and reservations.

Qualifications

• Experience in hospitality preferred.
• Telemarketing, customer service and PBX experience helpful.
• Excellent communication and interpersonal skills.
• Solid computer skills and knowledge of telephone etiquette.

Responsibilities

• Greet guests in a friendly, courteous manner and provide information on policies, services, and local area.
• Sell rooms to walk-in guests and process reservations via telephone or letter.
• Enter or modify reservations in the computer system and post charges to guest accounts.
• Handle inbound calls, manage PBX duties, and balance cash drawers.
• Coordinate with housekeeping and maintain daily logs and reports.

Skills

Communication

Customer service

Multitasking

Telephone etiquette

Local area knowledge

PBX experience

Tools

PBX

Reservation system

Job description

ESSENTIAL JOB FUNCTIONSAssist all guests in a friendly, courteous manner.Provide information to guests regarding hotel policies, services and amenities.Provide information to guests regarding the local area (e.g. directions, places to eat, etc.).Sell rooms to walk-in guests.Receive reservation requests by telephone or letter, and accept or reject such requests.Enter and/or change reservation information in computer system.Create reservations for group blocks.Deliver express checkout folios.Accept all inbound calls, and handle guest messages.Identify calls and direct to appropriate persons.Perform PBX duties as needed.Post charges to guest accounts.Process payments from guests.Inform housekeeping department regarding room status/availability.Clean front office area.Maintain and submit required records and reports.Maintain confidential nature of matters pertaining to company records and policies.Maintain daily logs.Adhere to hotel security and safety policies and procedures.Uphold department standards.Balance shift work and cash drawers.Complete training program and pass quarterly certification.Maintain a friendly, courteous demeanor at all times.Perform other duties and responsibilities as assigned.EXPERIENCE & QUALIFICATIONSExperience working in hospitality industry preferred.Telemarketing, customer service and/or PBX experience helpful.SKILLS, KNOWLEDGE & ATTRIBUTESExcellent communication and interpersonal skills.Excellent customer service skills.Solid computer skills.Knowledge of telephone etiquette.Knowledge of local area.Able to juggle more than one task at a time.Able to wear department uniform.PBX experience.UNIVERSAL REQUIREMENTSSensitivity to various cultures, including Native American cultures.Regular attendance and punctuality.Able and willing to work any changes in scheduled hours as required.Serve as a credit to Jackpot Junction Casino Hotel, and encourage others to do the same.PHYSICAL DEMANDSMobility throughout the facility.Able to drive a vehicle.While the physical demands described here are typical of those required to be successful in this position, reasonable accommodations will be considered to enable individuals with disabilities to perform applicable job duties.