Lower School Receptionist

Nord Anglia Education; Houston (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

The Village School in Houston, TX seeks a professional receptionist to welcome students and visitors, answer calls, and relay information between administrators, teachers, and families.

The role involves presenting policies, managing day-to-day operations, and maintaining confidentiality with diplomacy.

Qualifications

• Bachelor’s degree preferred but not required.
• 3–5 years’ experience in an education/administrative setting.
• Proficient with Word, Excel, PowerPoint; familiarity with Google Sheets/Docs.

Responsibilities

• Function as the receptionist and provide administrative support for the Lower School.
• Check-in all visitors, parents and vendors per security protocol.
• Prepare and transcribe reports, forms, memos, and letters.
• Organize and maintain files and confidential materials.
• Route correspondence and materials; manage switchboard functions.
• Maintain knowledge of policies and events; communicate professionally.

Skills

Administrative experience

MS Word

MS Excel

PowerPoint

GSuite familiarity

Customer service

Education

Bachelor’s degree preferred

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Google Sheets

Google Docs

Job description

The Village School is a private college preparatory school for grades Early Childhood through High School. Our High School offers the International Baccalaureate Diploma program and boarding opportunities through the Nord Anglia Boarding program.

The Village School is an international community in Houston, Texas, providing a world-class education to our private day and boarding school students. We adhere to the highest academic standards, developing lifelong learners and global citizens who think critically, collaborate genuinely, and give of themselves generously.Ranked nationally for STEAM education and for the diversity of our international student body. Proud member of the Nord Anglia Education global network of schools.

POSITION SUMMARY / JOB GOALS:

Qualified applicants will be professional, courteous, and dedicated to providing an outstanding experience for our students and parents.As a school receptionist,the successful candidatewillanswer phone calls, greet visitors, and provide information to students.They willalso facilitate communication between administrators, teachers, and students' families.Theywill need to convey enthusiasm, speak authoritatively on a variety of topics, including rules, disciplinary measures, and day-to-day operations.Theymay also be required to present policies and regulations to school visitors.

QUALIFICATIONS / TRAINING:

Bachelor’s degree preferred but not required.

EXPERIENCE / KNOWLEDGE:

• Minimum 3-5 years’ experience in an education/administrative setting.
• Excellent computer skills; Microsoft Word, Excel and PowerPoint. Technical troubleshooting a plus; familiarity with GSuite - Google Sheets, Google Docs, etc.

ATTRIBUTES:

• Ability to manage a busy front desk environment with frequent interruptions while maintaining composure and authority in that role.
• Ability to model a cooperative, respectful, congenial, and service-oriented approach towards visitors, parents, students and staff members.
• Ability to establish and maintain productive working relationships with the rest of The Village School staff.
• Ability to effectively read, write and verbally present information and respond to questions from students, staff members and parents.
• Ability to learn and apply institutional policies and procedures in order to represent the school at all times.
• Ability to prioritize work and meet deadlines while maintaining composure during high stress.
• Proven planning, organizational and time management skills with demonstrated ability to work independently.
• Proven ability to exercise good judgment.
• Willingness to work on a flexible schedule as sometimes required.
• Ability to maintain a high level of confidentiality.
• Must possess a keen attention to detail.

REPORTS TO / EVALUATED BY:

Director of Lower School

MAJOR RESPONSIBILITIES AND DUTIES:

• Function as the receptionist, as well as administrative support for the Lower School administration
• Check-in all visitors, parents and vendors in accordance with the designated Village School security protocol
• Perform general clerical duties for the Lower School
• Prepare and transcribe various reports, forms, memos, and letters
• Organize and maintain files including, but not limited to, interdepartmental correspondence, school correspondence, student enrollment, and confidential materials
• Route incoming and outgoing correspondence and materials accurately
• Manage switchboard functions
• Maintain and communicate working knowledge of public information, policies, procedures, and events with internal and external customers
• Communicate with all parties in a businesslike, courteous, and efficient manner
• Represent the Lower School division professionally in all aspects of communication
• Help cultivate a responsive and customer-centered climate
• Seek ways to be responsive to the needs of staff
• Handle internal and external customers graciously and effectively
• Direct inquiries to the appropriate division personnel as needed
• Assist with projects as necessary
• Maintain up-to-date procedures and policies manual for the Lower School front desk operations

VILLAGE BELIEVES THAT EFFECTIVE EMPLOYEES ARE:

• Accountable - Establishes a high performing culture and accepts accountability for organizational performance.
• Strategic - Leads opportunity and is committed to continuous improvement aligned with the organizational vision and direction.
• Collaborative - Works collaboratively with others to achieve organizational outcomes.
• Entrepreneurial - Creates organizational value for diverse stakeholders and achieves commercial success.
• Enabling - Drives excellence through valuing and developing others.
• Agile - Achieves personal and organizational success within a changing, dynamic and complex environment.
• Resilient - Demonstrates personal resilience within a demanding environment of high expectations.

Therefore, this position description is designed to outline primary duties, qualifications and job scope, but not limit the employee or Village to only the work identified. It is the expectation of the School that each employee will offer his/her services wherever and whenever necessary to ensure the success of our organization.

We are an equal opportunity employer, and we welcome applications from all suitably qualified persons.

Please note, only shortlisted candidates will be contacted.

Please note: we reserve the right to close any of our vacancies early.