Receptionist

Cognita; Stow (MA); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical benefits

Life insurance

401(k) savings plan

Job summary

Masters Academy International (MAI) seeks a welcoming Receptionist to be the visible, courteous voice of the campus. This role manages front desk operations, visitor sign-in, and routing of calls and emails with a focus on safety and hospitality.

You will support admissions events, coordinate arrivals, and maintain a clean, organized reception space while providing professional customer service to students, families, and staff.

Qualifications

• Minimum 2 years in a front desk, receptionist, customer service, or administrative role.
• Experience in phone calls, email routing, and visitor management systems.
• Demonstrated confidentiality and judgment in professional settings.
• Experience in educational environments is preferred.

Responsibilities

• Greet all visitors and manage sign-in/sign-out procedures while maintaining security.
• Answer calls and route inquiries promptly and professionally.
• Coordinate with Admissions for campus visits, tours, and events.
• Support daily operations and maintain a welcoming front reception area.

Skills

Front desk experience

Customer service

Communication

Confidentiality

Education

High School Diploma or equivalent

Associate degree or vocational certification

Bachelor's degree preferred

Tools

Google Workspace

Job description

Position

Receptionist

Location

Stow, Massachusetts, Masters Academy International

Anticipated Start Date

November 15, 2026

Masters Academy International

Masters Academy International (MAI) is New England's only school that intentionally integrates professional-level athletics with top-tier academics to prepare future leaders who excel in sport, scholarship, and life. For many of our students, MAI is not simply a school; it is home.

Our residential program is central to our mission. Boarding at MAI must reflect the same standard of excellence that defines our academic and athletic programs-structured, nurturing, disciplined, joyful, and deeply aligned with our values. Students who live on campus entrust us with their safety, well-being, and development during these formative years. That trust demands leadership of the highest caliber.

About the Role

The Receptionist is the primary front-facing ambassador for Masters Academy International, serving as the warm, welcoming, and professional voice and face of the school. This role is directly responsible for creating an exceptional first impression for students, families, faculty, visiting dignitaries, and community partners.

Beyond hospitality, the Receptionist serves as a critical hub for campus safety, visitor management, incoming communication routing, and general administrative support across campus operations.

Key Role Responsibilities

Front Desk & Visitor Management

• Warmly greet all arriving students, families, visitors, external vendors, and prospective community members, ensuring a secure, organized, and hospitable reception area.
• Manage visitor sign-in/sign-out procedures, issue security badges, and maintain continuous awareness of campus access in strict alignment with school safety protocols.
• Act as the initial point of contact for campus inquiries, answering and routing incoming phone calls and emails promptly, professionally, and with exceptional care.
• Work closely with the Admissions team to welcome prospective students and families, coordinate visitor arrivals and check-in, and help ensure campus visits, tours, and admissions events run smoothly.

Campus Communication & Daily Operations Support

• Receive, sort, and distribute daily mail, packages, and deliveries to appropriate departments and faculty members.
• Welcome students and families at arrival and dismissal, and promptly direct attendance, early dismissal, or transportation changes to the Executive Assistant and appropriate school colleagues.
• Maintain a clean, welcoming, and orderly front reception, lobby, and main office space.

Administrative & Operational Assistance

• Assist divisional administrative teams with basic document creation, data entry, envelope stuffing, and large-scale family mailings using Google Workspace (Docs, Sheets, Forms).
• Monitor main office supply inventory, track orders, and restock office essentials as needed.
• Support logistics for school-wide events, open houses, parent-teacher conferences, and community gatherings, including scheduling meeting rooms and greeting guests.

Who You Are

You are a welcoming and dependable ambassador for the school community, You take pride in making every individual feel valued from their very first interaction. Thriving in a dynamic front-desk environment, you seamlessly balance high-volume administrative tasks with warmth, composure, and razor-sharp attention to detail. You handle sensitive student, family, and staff information with absolute confidentiality and strict adherence to safeguarding standards, while leveraging office systems-from Google Workspace to digital visitor logs to keep operations running smoothly. Grounded in strong verbal and written communication, you foster positive, trust-based relationships across diverse groups of students, parents, and colleagues.

Qualifications

• High School Diploma or equivalent (GED) required;Associate degree or vocational certification in Office Administration, Communications, Hospitality, or a related field or a Bachelors Degree preferred.
• Minimum of 2 years of experience in a front desk, receptionist, customer service, or administrative support role.
• Demonstrated experience managing incoming phone calls, email routing, and visitor management systems.
• Proven track record of maintaining strict confidentiality and exercising sound judgment in a customer-facing or professional environment.
• Prior administrative or front-desk experience within an educational environment (K-12 school, college, or academic organization) is preferred.
• Experience utilizing student information systems (SIS) or digital check-in/security software is preferred.

Compensation and Benefits

This is a 12-month position. The salary is $50,000.

• Benefits for eligible roles include medical, life insurance, a 401(k) savings plan, and more.

Diversity, Inclusion, and Safeguarding

We are deeply committed to diversity, equity, and inclusion throughout our organization. We strive to build a culture in which every colleague feels that they belong, are trusted, and are valued. We welcome applications from candidates of all backgrounds and strongly encourage those from underrepresented groups to apply.

Cognita Schools are committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practice and pre-employment background checks will be undertaken before any appointment is confirmed.

We are an equal opportunities employer committed to diversity and treating all employees with dignity and respect regardless of background.

Early applications are encouraged; we reserve the right to interview and appoint at any time during this process.