Low Voltage Equipment Service Technician

STERIS IMS; West Chester (Chester County); On-site; USD 53,000 - 75,000; Full time

Job summary

An established industry player is seeking a dedicated Procedural Service Technician to provide exceptional service support in a hospital environment. This role involves performing preventive maintenance, troubleshooting, and repairs on complex mechanical and electronic units. The ideal candidate will possess strong mechanical skills and a commitment to customer satisfaction, ensuring seamless operations and positive experiences. With a competitive salary and comprehensive benefits package, this position offers opportunities for career advancement and professional growth in a dynamic and supportive environment.

Benefits

Paid Time Off

Healthcare

401(k)

Company Cell Phone

Tuition Reimbursement

Qualifications

• 4+ years of relevant work experience, including 2 years in mechanical/technical roles.
• Ability to establish an effective home office setup.

Responsibilities

• Perform preventive and corrective maintenance on surgical product lines and related equipment.
• Drive customer satisfaction through proactive communication and resolving issues expediently.

Skills

Mechanical Skills

Technical Troubleshooting

Customer Service

Communication Skills

Basic Computer Skills

Education

High School Diploma or GED

Associates Degree or Related Certifications

Tools

Standard and Specialized Tools

Job description

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

Our team of Procedural Service Technicians build the foundation of trust and exceptional service support. They strive for one-of-a-kind experiences as they perform immediate equipment servicing, identify, quote, and coordinate service offerings to meet Customer needs.

The successful incumbent performs effective on-site preventative maintenance, troubleshooting, repair, equipment modification, and installation support on complex mechanical, electro-mechanical, and electronic units, primarily in a hospital environment under a highly regulated, time-sensitive environment. Our technicians provide Customers with basic information, pricing, and options, focusing on clear, proactive communications during all service phases to optimize Customer operations. This role requires high adaptability and sound judgment to changing needs and demands.

Key Responsibilities

1. Drive Customer satisfaction through proactive communication and resolving issues expediently.
2. Perform preventive and corrective maintenance on STERIS Surgical product lines, related equipment, and competitive equipment in a safe and efficient manner. Tasks include disassembling, replacing, repairing parts, troubleshooting, adjusting, calibrating, and certifying equipment using standard and specialized tools.
3. Conduct Customer training and in-servicing on equipment, coordinating with relevant managers.
4. Ensure positive Customer experiences during installations, conversions, and site visits for small projects, coordinating with project managers or installers.
5. Utilize technology to perform administrative duties, including scheduling, documentation, communication, troubleshooting, and inventory management.
6. Establish and maintain effective relationships with Customers, managers, and support teams. Communicate effectively regarding scheduling, issues, and opportunities for product enhancement.
7. Identify sales opportunities and recommend STERIS products/services, communicating leads to management and sales staff.
8. Adhere to hospital protocols and safety procedures, including OR and sterile field guidelines.
9. Assist with inventory procedures and resolve purchase order issues as needed.

Required Skills and Experience

- High School Diploma or GED with at least 4 years of relevant work experience, including 2 years in mechanical/technical roles.

- Customer and team engagement experience.

- Basic computer skills and effective communication skills.

- Valid driver’s license and ability to meet background and physical requirements.

- Flexibility to work outside normal hours and travel as needed.

- Ability to establish an effective home office setup.

*Associates degree or related certifications may be considered towards technical experience.

What STERIS Offers

We provide a comprehensive benefits package including competitive pay, paid time off, healthcare, 401(k), company cell phone, tuition reimbursement, and opportunities for career advancement.

The pay range is $53,000 to $74,287.50, with potential bonus or commission participation. Pay is based on various factors including experience, education, and local market conditions.

For more details, visit our benefits page or contact us for application assistance.

STERIS is an Equal Opportunity Employer committed to diversity and inclusion in the workplace.