Low Voltage Equipment Service Technician

Steris Corporation; Hillsborough (NC); Remote; USD 47,000 - 67,000; Full time

Job summary

An established industry player is seeking a dedicated Low Voltage Equipment Service Technician to join their team. In this remote role, you will play a crucial part in ensuring customer satisfaction by providing exceptional service support and performing maintenance on complex equipment. Your ability to communicate effectively and engage with customers will be key as you troubleshoot and resolve issues. This position offers a comprehensive benefits package, including competitive pay and opportunities for career advancement. If you are adaptable and possess strong mechanical skills, this role is perfect for you.

Benefits

Healthcare

401(k) with company match

Company vehicle

Tuition reimbursement

Paid time off

Career advancement opportunities

Qualifications

• 4+ years of relevant work experience, including 2 years in mechanical/technical fields.
• Customer engagement experience and effective communication skills.

Responsibilities

• Perform preventive and corrective maintenance on surgical product lines.
• Drive customer satisfaction through proactive communication and resolving issues.

Skills

Mechanical Skills

Customer Service

Communication Skills

Technical Troubleshooting

Flexibility

Education

High School Diploma or GED

Tools

Basic Computer Skills

Job description

Low Voltage Equipment Service Technician

Req ID: 49110

Job Category: Service/Technical Services

Location: Hillsborough, NC, US, 27278

Workplace Type: Remote

Position Summary

Our team of Procedural Service Technicians build the foundation of trust and exceptional service support. They perform immediate equipment servicing, identify, quote, and coordinate service offerings to meet Customer needs. The successful incumbent performs effective on-site preventative maintenance, troubleshooting, repair, equipment modification, and installation support on complex mechanical, electro-mechanical, and electronic units, primarily in hospital environments, under a highly regulated, time-sensitive environment. They provide Customers with basic information, pricing, and options, focusing on clear, proactive communication during all service phases to optimize Customer operations. This role requires high adaptability and sound judgment.

What You'll Do as a Procedural Service Technician

• Drive Customer satisfaction through proactive communication and resolving issues expediently.
• Perform preventive and corrective maintenance on STERIS Surgical product lines and related equipment, including disassembling, replacing, repairing parts, troubleshooting, adjusting, calibrating, and certifying equipment for use.
• Perform Customer training and in-servicing, coordinate activities with relevant managers, and ensure a positive Customer experience during installations or conversions.
• Utilize technology to perform administrative duties, including scheduling, documenting activities, communicating with Customers, troubleshooting, and maintaining logs and inventories.
• Establish and maintain effective relationships with Customers, managers, and support teams, proactively responding to problems and recommending product enhancements.
• Identify sales opportunities and communicate leads to management, acting as a positive ambassador for STERIS.
• Follow hospital and operating room protocols, abide by all safety procedures, and assist with inventory procedures.

Experience, Skills, and Abilities Needed

* High School Diploma or GED with a minimum of 4 years of relevant work experience, including 2 years in mechanical/technical fields.
* Customer and team engagement experience.
* Basic computer skills and effective communication skills.
* Valid driver's license and ability to meet background and physical requirements.
* Flexibility to work outside normal hours and travel as needed.
* Technical certifications or military experience may be considered.

What STERIS Offers

We provide a comprehensive benefits package, including competitive pay, paid time off, healthcare, 401(k) with company match, company vehicle and phone, tuition reimbursement, and career advancement opportunities.

Pay range: $47,750.00 - $66,937.50, with potential bonuses or commissions. Pay rates depend on experience, education, and other factors.

STERIS is a global leader in infection prevention products and services, committed to creating a healthier and safer world. We are an equal opportunity employer. For assistance with the application process, contact 1 [phone].