Low Voltage Equipment Service Technician

STERIS IMS; Hillsborough (NC); On-site; USD 47,000 - 67,000; Full time

Job summary

An established industry player is seeking a dedicated Procedural Service Technician to enhance customer satisfaction through exceptional service and proactive communication. This role involves performing maintenance and troubleshooting on complex medical equipment in a hospital setting, ensuring compliance with safety protocols. The ideal candidate will possess strong mechanical and electrical skills, along with a commitment to customer engagement. Join a dynamic team that values innovation and offers excellent opportunities for career advancement in a supportive environment. If you're ready to make a difference in healthcare, this is the opportunity for you.

Benefits

Market Competitive Pay

Extensive Paid Time Off

Excellent Healthcare Benefits

401(k) with Company Match

Company Car Provided

Tuition Reimbursement

Maternity and Paternity Leave

Long/Short Term Disability Coverage

Qualifications

• 4+ years of experience in mechanical/technical roles.
• Ability to work flexible hours and travel as needed.

Responsibilities

• Perform preventive and corrective maintenance on surgical product lines.
• Drive customer satisfaction through proactive communication.

Skills

Mechanical Skills

Electrical Skills

Customer Engagement

Communication Skills

Technical Troubleshooting

Education

High School Diploma or GED

Associates Degree in Technical/Mechanical Area

Tools

MS Windows

Siebel

Smartphone Applications

Job description

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

Our team of Procedural Service Technicians build the foundation of trust and exceptional service support. They strive for One Of A Kind experiences as they perform immediate equipment servicing and identify, quote and coordinate service offerings to meet Customer needs.

Successful incumbents perform effective on-site preventative maintenance, troubleshooting, repair, equipment modification, and installation support on complex mechanical, electro-mechanical, and electronic units primarily in a hospital environment under a highly regulated, time-sensitive environment. Our technicians provide Customers with basic information, pricing, and options, and focus on clear, proactive communications during all service phases to optimize Customer operations. This role demonstrates high adaptability and sound judgment to changing needs and demands.

Partnering with cross-functional teams (Tech Support, Engineering, Service Contract Management) and escalates issues appropriately. Utilizes advanced technology platforms to complete compliance-regulatory requirements, resolve and document troubleshooting issues, and improve the overall Customer experience.

Successful incumbents demonstrate fundamental skills and competence in being a Trusted Advisor to STERIS Customers in maintenance and procurement of medical devices and consumable products as part of a high-performing team. This includes successful completion of STERIS technical and Customer engagement training (Achieving One of A Kind Service).

What You'll Do as a Procedural Service Technician

1. Drive Customer satisfaction through pro-active communication and commitment to resolving Customer issues/problems expediently.
2. Perform preventive and corrective maintenance required on STERIS Surgical product lines, related product lines, and related competitive equipment in a safe and efficient manner. This includes disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting, adjusting/calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e., schematics, diagrams, technical manuals, etc.).
3. Perform Customer training and in-servicing on assigned equipment (lights, tables, integration, etc.). Coordinate these activities with DSM and Capital Account Manager.
4. Ensure a positive Customer experience by performing installations or conversions on assigned equipment and start-up of custom equipment as required. Perform site visits for small projects and coordinate activities with project managers and/or installers.
5. Utilize technology (smartphone, laptop computer, and related software and applications) to perform administrative duties as assigned to ensure effective planning, utilization, and required document completion. This includes, but is not limited to: scheduling and updating work activities in Siebel, completing service reports and activities on-site; communicating effectively with internal and external Customers; troubleshooting equipment, improving productivity, learning new technologies; maintaining on-site Customer Service Logs according to STERIS procedures; and maintaining tools and parts inventory to prescribed levels.
6. Establish and maintain effective communicative relationships with Customers, managers, support functions, and the sales organization. Communicate activities to Customers related to scheduling Preventative Maintenance and estimated time of arrival for unscheduled work. Pro-actively respond to and resolve Customer problems/issues. Utilize provided product and industry knowledge to ensure Customer’s expectations of service are exceeded. Recommend product enhancements based on knowledge of the Customers' equipment applications and processes. Actively seek continuing education opportunities.
7. Increase company growth through identifying sales opportunities, and recommending STERIS products/services to Customers. Communicate leads to management and sales staff. Be a positive ambassador for STERIS at Customer sites.
8. Must learn and use proper operating room and hospital protocols while on-site. Must abide by all STERIS and Customer Health & Safety protocols and procedures. These may include OR Protocol and Sterile Field guidelines.
9. Assist DSM by conducting or assisting with inventory procedures to ensure inventory levels are maintained according to company policy, and resolve outstanding purchase order issues once recognized by the DSM.

The Experience, Skills, and Abilities Needed

• High School Diploma or GED with a minimum of 4 years of work experience, including 2 years mechanical/technical directly related experience (e.g., mechanical, electrical, HVAC, automotive, IT).

• Customer and team engagement experience.

• Basic computer skills (MS Windows/email, navigation, mobile app, data input into multiple systems).

• Effective written and verbal communication skills.

• Valid driver’s license and the ability to meet all required background and physical assessment elements to obtain & maintain existing and new vendor credentialing requirements.

• Ability to work flexible hours, sometimes outside “normal business hours” and including overnight travel (amount may vary based on district geography).

• Ability to establish an effective home office (High-Speed internet, conducive working space, secure company-owned equipment and info).

*Associates degree or related certifications in technical/mechanical area, competitive equipment training, or related military experience may be considered towards technical experience requirement.

What STERIS Offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.

• Market Competitive Pay

• Extensive Paid Time Off and (9) added Holidays

• Excellent Healthcare, Dental, and Vision Benefits

• Long/Short Term Disability Coverage

• 401(k) with a company match

• Company car and cell phone provided

• Maternity and Paternity Leave

• Additional add-on benefits/discounts for programs such as Pet Insurance

• Tuition Reimbursement and continued education programs

• Excellent opportunities for advancement in a stable long-term career

Compensation

Pay range for this opportunity is $47,750.00-$66,937.50. This position is eligible for [BONUS PARTICIPATION] OR a [INSERT COMMISSION RATE RANGE, IF APPLICABLE] commission.

Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.

Additional Information

STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits: STERIS Benefits

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences, and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.

If you need assistance completing the application process, please call 1 [phone]. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred, and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state, or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.