Low‑Code Workflow Support Engineer (Hybrid On-site)

BizFlow Corp; Falls Church (VA); On-site; USD 60,000 - 90,000; Full time

Job summary

BizFlow seeks a Customer Support Engineer to provide hands-on assistance for platform-based applications, resolving issues across servers, apps, and middleware. You will coordinate with R&D, Solutions, and Professional Services to ensure timely, accurate responses and professional customer communications.

The role requires ITIL-aligned processes, strong troubleshooting skills, and the ability to work cross-functionally in a collaborative, fast-paced environment.

Qualifications

• Bachelor’s degree in Computer Science, Software Engineering or related field.
• 2+ years in customer or technical support for enterprise software.
• Familiarity with ITIL and structured support processes.
• Experience with on-premise applications and server troubleshooting.
• Excellent written and verbal communication for diverse audiences.
• Experience with Zendesk and modern ticketing systems.
• Working knowledge of web tech (HTML/CSS/JS) and SQL for troubleshooting.
• Ability to collaborate across R&D/Product/Solutions/Services teams.

Responsibilities

• Manage full ticket lifecycle from intake to closure following ITIL processes.
• Troubleshoot across on-premise apps, servers, integrations, and legacy systems.
• Work with Windows and Linux servers to review services, configs, logs, and metrics.
• Analyze REST APIs, SQL queries, and configurations for failures.
• Collaborate with R&D and Professional Services to reproduce defects and assist deployments.
• Prepare clear customer-facing updates and incident summaries.
• Maintain internal runbooks and knowledge bases for accuracy.
• Leverage BizFlow M to automate workflows and improve support efficiency.
• Monitor system health and identify recurring issues for continuous improvement.

Skills

Customer support

Communication

Cross-functional collaboration

Troubleshooting

Fast learner

Analytical

Problem solving

Teamwork

Service-minded

Education

Bachelor’s degree in CS/SE or related

Tools

Zendesk

REST APIs

SQL

Windows

Linux

HTML/CSS/JS

BizFlow M

Job description

BizFlow seeks a Customer Support Engineer to provide hands-on assistance for platform-based applications, resolving issues across servers, apps, and middleware. You will coordinate with R&D, Solutions, and Professional Services to ensure timely, accurate responses and professional customer communications.

The role requires ITIL-aligned processes, strong troubleshooting skills, and the ability to work cross-functionally in a collaborative, fast-paced environment.