Lounge Service Assistant

Crenn Dining Group; San Francisco (CA); On-site; USD 31,684 - 37,195; Full time

Benefits offered by this job

Competitive PTO

401K with generous company match

Dining Discounts

Employee Assistance Program

Team Trips to Blue Belle Farm

Job summary

A premier dining establishment in San Francisco is seeking a Service Assistant who ensures guests have a memorable experience. The role involves educating guests on the bar's philosophy and liaising with the culinary team. Ideal candidates should have strong food and wine knowledge, 2–5 years of hospitality experience, excellent communication skills, and the ability to maintain a positive and attentive demeanor. This position offers a competitive wage of $23–$27 per hour plus tips.

Qualifications

• 2–5 years of experience in hospitality or customer service.
• 1 or more years of luxury or Michelin experience preferred.
• Skilled in multitasking and time management.

Responsibilities

• Ensure guests have a pleasant dining experience.
• Educate guests on the concept and philosophy of Crenn.
• Act as a liaison between culinary team and server assistants.

Skills

Strong food and wine knowledge

Time management

Communication skills

Salesmanship

Team leadership

Tools

Toast

Sevenrooms

Tock

Job description

At Crenn, we are guided by our values of humanity, sustainability, artistry and equity. We create culinary experiences that challenge convention with a planet‑first mindset. Seeking to keep these values at the forefront of everything we do, we are committed to inclusion at all stages in our operation, from the purveyors we work with to the team we hire. We are an Equal Opportunity Employer and consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

About Bar Crenn

Bar Crenn, opened by Chef Dominique Crenn in 2018, has been newly transformed to be modeled after a Japanese listening bar. The intimate and elegant design of the bar is intended to inspire conversation and community. Host to Le Comptoir Crenn (1 Michelin star), where changing menus are cooked live in front of only six guests and are inspired by daily produce and seafood. The dining room at Bar Crenn also offers lounge seating with light and luxurious small bites, both savory and sweet. The menu lends itself to unique pairings with wine, spirits and cocktails.

Full Time / Part Time Available

Location

Bar Crenn

Wage Range

$23 – $27 per hour plus tips

Reports to

Director of Mixology

Benefits (for full‑time employees)

• Competitive PTO
• 401K with generous company match
• Dining Discounts
• Employee Assistance Program (EAP)
• Team Trips to Blue Belle Farm

Main Roles

The Service Assistant ensures that guests have a pleasant and memorable dining experience. They are the first and last face the guests interact with and will be their “go‑to” person throughout their experience. The Service Assistant eloquently introduces the concept of the wine bar and philosophy of Crenn, and will educate themselves on the dietary restrictions and celebrations of their guests. The Service Assistant also acts as a liaison between the culinary team and server assistants to make sure the ballet of food and service are properly executed. The Service Assistant will be an integral part of the overall Crenn team, and may be called upon to help execute service at Atelier Crenn, the sister restaurant of Bar Crenn.

Qualities Required

• Strong food and wine knowledge
• 2–5 years of experience in hospitality or customer service
• 1 or more years of luxury or Michelin experience preferred
• Knowledge of relevant software programs like Toast, Sevenrooms, Tock
• Skilled in time management and multitasking
• Strong and efficient communication skills to efficiently communicate with BOH/FOH
• Drive revenue through salesmanship
• A sociable, open, attentive and positive personality, with the ability to maintain composure
• Demonstrated ability to lead a small team
• Self‑determined deliver quality service and motivate others

Culture / Values

• Reflect the Crenn Mission Statement and values
• Represent Atelier Crenn and Bar Crenn professionally through appearance, communication, and respect for others
• Take responsibility for maintaining a clean, neat, and orderly work environment. Use equipment, supplies, and other materials with a focused effort to reduce waste and increase safety
• Demonstrate ownership of job responsibilities through focus, determination, and attention to detail with the goal of elevating the guest experience in every interaction
• Act with integrity, honesty and knowledge, working towards achieving personal fulfillment rather than public attention
• Demonstrate a good attitude by working collaboratively with colleagues to identify positive solutions to problems or issues. Be open and receptive to necessary changes in priorities
• Strive to elevate your personal performance and maintain the standards of quality
• Welcome suggestions and new ideas as an opportunity to learn, grow and improve services
• Ownership mentality — the same goals as the owner/operators
• The ability to foster teamwork: must work well in a team environment and motivate teams to sustain exceptional levels of performance

Essential Functions

• Prepare dining room, service station and trays according to service standards
• Set up the bar and mise en place for cocktail preparation
• Maintain knowledge of current menu items and beverage offerings
• Ensure high standards of personal presentation and grooming
• Greet and welcome guests in a prompt and courteous manner using names when possible
• Establish rapport with guests to build loyalty and gather constructive feedback for guest satisfaction
• Abide by Michelin standards for service and cleanliness
• Upsell cocktails, wine selections and menu options according to guest preferences
• Enter orders through the POS system and fire courses with correct timing
• Clear and return food and beverage items to the proper area
• Clean and properly mark tables between courses
• Converse with guests using polished and professional language
• Complete daily responsibilities and adapt to changing priorities
• Work as a team to ensure the restaurant achieves its full potential
• Keep work areas tidy and well organized
• Escalate any guest concerns with the Bar Manager or Wine Director
• Communicate with the kitchen regarding any dietary restrictions, wait times and menu questions
• Take an active role in coaching and developing junior staff
• Apply service techniques consistently and with enthusiasm
• Assist the FOH team in closing the POS terminal and tallying cash and credit card settlements
• Attend training sessions and meetings as required

Salary Range: $23–27/hour; full‑time hourly position, part‑time available