General Manager / Restaurant Director

Crenn Dining Group; San Francisco (CA); On-site; USD 120,000 - 140,000; Full time

Benefits offered by this job

401K with generous company match

Dining Discounts

Employee Assistance Program (EAP)

Team Trips to Blue Belle Farm

Job summary

Crenn Dining Group in San Francisco is seeking a senior hospitality leader to oversee daily operations, drive guest satisfaction, and develop a high-performing team. The role requires Michelin-level management experience, luxury service knowledge, and strong financial acumen.

You will guide training, HR, and cost controls while ensuring an outstanding guest and staff experience across multiple sites. The ideal candidate brings 2-5 years of Michelin management, fluency in English, and the ability

Qualifications

• Michelin managerial experience of 2-5 years.
• High energy and guest-focused leadership.
• Understanding of luxury hospitality.
• Warm and welcoming to staff and guests.
• Exceptional skills in guest services and staff leadership.
• Ability to multitask at a high level.
• Exceptional knowledge of food and service.
• Operational proficiency in Excel, Word; basic accounting/cost management.
• Strong communication, collaboration and delegation.
• Excellent English; basic wine-language knowledge.
• Ability to develop and maintain financial plans.
• Motivate and lead people; hold employees accountable.
• Strong knowledge of operational procedures.
• Willing to travel or relocate within the USA.

Responsibilities

• Ensure day-to-day business operations run smoothly.
• Assist with training, recruiting, HR and administrative duties; assist with financials / statements; support GM.
• Organize and supervise opening/closing shifts with exceptional guest and employee experience.
• Provide guidance to hourly and management teams while fostering our culture.
• Respond promptly to guest and employee needs and feedback.
• Assist in managing costs, driving sales and growing the business towards financial goals.
• Partner with management to interview, hire, onboard, train, supervise and develop BOH staff.
• Perform inventories of food, beverage and supplies; place orders and inspect deliveries.
• Model and promote teamwork across all teams.
• Handle challenges with tact and courtesy; travel as needed.

Skills

Michelin mgmt exp

High energy

Luxury hospitality

Guest service leadership

Multitasking

Food & service knowledge

Excel

Word

Cost management

Communication

English fluency

Leadership

Travel willingness

Tools

Microsoft Excel

Microsoft Word

Cost accounting

Job description

At Crenn, we are guided by our values of humanity, sustainability, artistry and equity. We create culinary experiences that challenge convention with a planet first mindset. Seeking to keep these values at the forefront of everything we do, we are committed to inclusion at all stages in our operation, from the purveyors we work with to the team we hire. We are an Equal Opportunity Employer and consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

401K with generous company match

Dining Discounts

Employee Assistance Program (EAP)

Team Trips to Blue Belle Farm

Qualities required:

• Michelin managerial experience of 2-5 years
• High Energy.
• Understanding of Luxury hospitality
• Warm and welcoming to both staff and guests
• Must have exceptional skills in guest services as well as staff leadership
• High functioning with an ability to multitask
• Must have an exceptional knowledge of food and service.
• Operational skills in Microsoft Excel, Word, as well as accounting and cost-management
• High communication, collaboration, and delegation skills
• High functioning command of the English language, as well as basic knowledge of relevant languages in the field of wine.
• Proven ability to develop and maintain financial plans
• Ability to motivate and lead people, and hold employees accountable
• Strong working knowledge of operational procedures
• Candidates with the ability to travel or relocate to other areas of the USA strongly considered.

Responsibilities

• Ensure day-to-day business operations run smoothly
• Assist with training, recruiting, HR and administrative duties; assist and financials / statement preparation; and assist the GM with customer service inquiries
• Organize, run and supervise smooth and efficient daily opening and closing shifts, ensuring an exceptional guest and employee experience
• Provide guidance and leadership to hourly and management teams while fostering our culture
• Respond immediately and effectively to guest and employee needs and feedback
• Assist in managing costs, driving sales and growing the business in support of financial goals
• Partner with management team to interview, hire, onboard, train, supervise and develop all BOH employees and teams as needed
• Perform regular and ad hoc inventories of food, beverage and restaurant supplies and track high cost items; place food, beverage and restaurant supply orders; and accept and inspect deliveries
• Model and promote teamwork across all teams
• Use tact and good judgment when dealing with challenges pertaining to guests, vendors and employees, and respond with patience and courtesy
• Work a variety of days and shifts (including early mornings, late nights and weekends) at multiple sites with or without overnight travel, as needed
• Move and lift up to 10 pounds, frequently move and/or lift up to 25 pounds, occasionally move and/or lift up to 50 pounds

The pay range for this role is:

120,000 - 140,000 USD per year (San Francisco)