Service Assistant

Crenn Dining Group; San Francisco (CA); On-site; USD 31,684 - 34,440; Full time

Benefits offered by this job

Competitive PTO

401K

Health/Dental/Vision insurance

Dining Discounts

Wellness/Education/Uniform Benefits

Team Trips to BBF

Job summary

A premier dining establishment in San Francisco seeks a dedicated Service Assistant to support evening services. The role involves preparing the dining room, assisting during services, and interacting with guests while maintaining fine-dining standards. Candidates should be friendly, meticulous, and possess a passion for hospitality. This full-time position offers an hourly wage of $23-$25 plus tips, with competitive benefits including PTO and health insurance.

Qualifications

• Minimum experience in hospitality or customer service.
• Friendly and social with a team player attitude.
• Meticulous and open to learning.
• Prompt, reliable, with a hospitable attitude.
• Minimum knowledge of food and beverage.
• Strong personality with a focus on luxury service.

Responsibilities

• Prepare trays, plates, utensils, and napkins for service.
• Set and reset tables during service.
• Refill glassware and polish cutlery.
• Clear tables responsibly and handle luxury equipment.
• Align tables and chairs in the dining room.
• Set up the guest bathroom supplies.
• Assist the sommelier with table maintenance.
• Run food and assist with guest interactions.
• Keep an eye on guest needs and respond appropriately.
• Ensure cleanliness and organization of the restaurant.
• Attend training sessions and meetings.
• Complete side work promptly.

Job description

At Crenn, we are guided by our values of humanity, sustainability, artistry and equity. We create culinary experiences that challenge convention with a planet first mindset. Seeking to keep these values at the forefront of everything we do, we are committed to inclusion at all stages in our operation, from the purveyors we work with to the team we hire. We are an Equal Opportunity Employer and consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Full Time

Wage Range : $23- $25 per hour plus tips

Benefits : Competitive PTO, 401K, Heath/Dental/Vision insurance, Dining Discounts, Wellness/Education/Uniform Benefits, Team Trips to BBF.

MAIN ROLE

Our Service Assistants provide essential support to our team in each evening's service. The Service Assistant, specifically, will arrive first to begin the set up of the dining room. The Service Assistant will be responsible for complete set-up of the dining room, from cleaning and configuration of tables, to setting up all plates, cleaning duties and service utensils for service. During service, the Service Assistants will assist with table maintenance, ensuring tables are marked correctly with utensils and glassware in a timely manner. The Service Assistants should be comfortable with movements in the dining room according to fine-dining standards, and be able to efficiently complete tasks in a busy environment. The Service Assistant will assist with food running and spieling dishes, so he/she should be comfortable explaining food and interacting with guests.

Responsibilities:

• Prepare trays, plates, utensils, and napkins for service.
• Set and reset tables during service.
• Refill glassware station, polish cutlery during service.
• Make sure to clear the table and be responsible when handling luxury equipment.
• Align tables and chairs in the dining room, setting dining room tables.
• Set up the guest bathroom (soap, toilet paper, towels, candles).
• Set up plates for the kitchen.
• Assist sommelier during service with table maintenance (clearing, marking).
• Constantly keeping an eye on the water levels, fill when needed.
• Always help to run food when hands are needed.
• Mark table, clear table as needed.
• Prepare coffee and tea for the guest.
• Prepare Non - Alcoholic drinks and follow recipes and standards.
• Break down N/A Bev and coffee station.
• Acknowledge guests about food details and serve dishes following standard and order.
• Be responsible for the inventory supplies and weekly cleaning side work.
• Keep a constant eye contact on the guest to anticipate need and reporting to a sommelier when a guest is unhappy.
• Speak with guests using clear and professional language.
• Ensure high standards of personal presentation and grooming.
• Ensure that the restaurant is always kept clean and organized, in both the front and back of house areas.
• Complete the daily responsibilities that are set for each individual shift.
• Attend training sessions and meetings when they are required.
• Work with fellow staff members to ensure that the restaurant achieves its full potential.
• Complete side work promptly.

Qualities required:

• Have a minimum experience in hospitality or customer service.
• Be friendly, social, and like to interact with staff and guests; Be a team player.
• Be very meticulous, efficient, and open to learning and suggestions.
• Be prompt, reliable, and always carry a gracious and hospitable attitude.
• Have a minimum knowledge of food and beverage.
• Have a strong personality. Be determined to deliver detailed and high level of luxury service.