Lounge Cocktail Server

The Pfister Hotel; Milwaukee (WI); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a renowned luxury hotel as a Cocktail Server, where you will create exceptional guest experiences in a vibrant social environment. This role emphasizes gracious service and relationship-building with guests, ensuring their satisfaction through attentive food and beverage service. You will be part of a dynamic team dedicated to upholding the hotel's iconic legacy while enjoying various employee benefits, including meal discounts and career growth opportunities. If you have a passion for hospitality and a knack for making guests feel special, this is the perfect opportunity for you!

Benefits

Free balanced meal per shift

Room discounts at Marcus Hotels & Resorts

Discounts at food and beverage outlets

Discounted parking rates

Movie coupons at Marcus Theatres

Career growth opportunities

Paid vacation

Health insurance

Dental insurance

Vision insurance

Qualifications

• At least one year of cocktail serving experience required.
• Ability to read menus and communicate effectively in English.

Responsibilities

• Provide food and beverage service in a friendly and timely manner.
• Greet guests and explain specials, promotions, and menu options.
• Maintain cleanliness of service station and assist in bar area upkeep.

Skills

Food and beverage service knowledge

Cocktail serving experience

Cash handling

POS system proficiency

Teamwork skills

Communication in English

Education

High school diploma or equivalent

Job description

Description

The Lobby Lounge Cocktail Server role offers a social environment where connecting with guests and building relationships is key. Responsibilities include providing food and beverage service in a friendly and timely manner. The ideal candidate has at least one year of experience.

Do you aim to deliver gracious service with impeccable style? Are you passionate about creating exceptional guest experiences in a luxury hotel setting? If so, The Pfister invites outstanding individuals like you to join our team and uphold our iconic legacy.

ESSENTIAL FUNCTIONS:

1. Maintain proper setup and cleanliness of the service station and floor before, during, and after shifts.
2. Greet guests promptly, courteously, and explain specials, promotions, and menu options.
3. Assist in serving all guests, with responsibilities varying by section, ensuring every guest is attended to.
4. Take orders and memorize drink selections, including call and premium brands.
5. Provide snacks and garnishes with beverages.
6. Enter orders into the POS system accurately and promptly.
7. Keep guest tables clean, arrange furniture properly, and assist in bar area upkeep.
8. Replenish beverages and check back to ensure guest satisfaction.
9. Present checks, handle cash, and record transactions accurately, thanking guests and inviting return visits.
10. Perform cleaning tasks adhering to health standards.
11. Stock supplies daily, including straws, napkins, and glassware.
12. Clear tables within 3 minutes of guest departure.
13. Perform additional duties as assigned by management.

POSITION REQUIREMENTS:

1. Basic knowledge of food and beverage service in high-volume bars.
2. Extensive knowledge of spirits, beers, and wines.
3. Constant awareness of surroundings and guest needs, following corporate standards.
4. Ability to read menus, communicate effectively in English, and take orders.
5. Memory for menu items and promotional offers.
6. Ability to transport trays weighing up to 25 lbs.
7. Compliance with liquor laws and regulations.
8. Positive attitude and teamwork skills.
9. Ability to work efficiently during busy and slow periods.
10. Cash handling experience, with accuracy in managing funds and balancing cash drawers.
11. Proficiency with POS systems.
12. One year of cocktail serving experience required.
13. Ability to obtain necessary licenses or certifications; TIPS and bartender certifications preferred.

BENEFITS:

As a Marcus Hotels & Resorts team member, enjoy benefits including:

• Free balanced meal per shift
• Room discounts at Marcus Hotels & Resorts and Historic Hotels of America
• Discounts at food and beverage outlets, plus golf, ski, and spa deals
• Discounted parking rates
• Movie coupons at Marcus Theatres
• Career growth opportunities across properties
• Paid vacation, wage increases, holiday, jury duty, and bereavement pay
• Health, dental, vision insurance, life insurance, and retirement plans
• Recognition programs and employee referral bonuses

The Pfister Hotel is an Equal Opportunity Employer.