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Cocktail Server

The Pfister Hotel

Milwaukee (WI)

On-site

USD 30,000 - 40,000

Full time

8 days ago

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Job summary

Join a premier luxury hotel as a Cocktail Server and immerse yourself in a vibrant atmosphere with stunning views of Lake Michigan. This role offers the chance to deliver exceptional service and create memorable experiences for guests while working in a dynamic team environment. With responsibilities ranging from greeting guests to maintaining service standards, you will play a crucial role in upholding the hotel's iconic legacy. Enjoy great benefits, opportunities for career growth, and the chance to be part of a dedicated team committed to excellence.

Benefits

Free meals every shift
Room discounts at hotels
Discounts at cafes and restaurants
Discounted parking rates
Paid vacation days
Medical, dental, and vision insurance
Annual wage increases
Employee referral bonus

Qualifications

  • 1 year of cocktail serving experience required.
  • Knowledge of food and beverage preparation for high volume bar.

Responsibilities

  • Greet guests and explain specials, promotions, and food options.
  • Maintain cleanliness of service station and guest tables.
  • Input orders into the point of sale system promptly.

Skills

Cocktail Serving
Customer Service
Cash Handling
Knowledge of Spirits and Beer
Teamwork

Education

High School Diploma
TIPS Certification
Bartender Certification

Tools

Point of Sale System

Job description

Description

As a Cocktail Server in Blu, not only will you be working in a lively environment where you have the opportunity to connect with guests and build relationships, but you also have fantastic views of Lake Michigan from being on the 23rd floor. Among the social aspect of a cocktail server, you will provide the highest standards of service in food and beverage to our guests in a timely and friendly manner. During the winter holiday season, you have the pleasure to serve high tea to our guests.

Do you strive to set yourself apart by your gracious service and impeccable style? Are you passionate and energetic about delivering exceptional experiences to guests in the premier luxury hotel in downtown Milwaukee? If so, The Pfister is looking for outstanding people like you to be a part of our team and continue its iconic legacy.

ESSENTIAL FUNCTIONS:

  • Check and maintain proper set-up and cleanliness of service station and floor before, during, and after shift.
  • Greet guests in a timely, friendly, and courteous manner and explain all specials, promotions, and food options.
  • Assist and responsible for service to all guests. Certain responsibilities will change when assigned to a serving section. Always responsible for every guest no matter where they are in lounge.
  • Take order and recite selection of all call and premium brands as requested. This will require memorization of all available drinks, beer, and wines.
  • Provide appropriate snack and garnish with all beverages.
  • Input orders in a timely manner into point of sale system to inform bartender. All orders must be rung in before they are made.
  • Maintain cleanliness of guest tables, empty ashtrays, keep floors clean, arrange tables and chairs in proper layout and assist with the bar area.
  • Replenish beverages as requested, frequently checking back with guest to inquire about satisfaction and anticipate guest's needs before they are asked for.
  • Present the guest with the check promptly, receive cash from guests, make change if needed, verify validity of charges and record charges in order to balance all monies. Thank guest and invite them to return to frequent the lounge/bar again.
  • Perform general cleaning tasks using standard cleaning products as assigned by Manager to adhere to health standards.
  • Responsible for stocking of straws, napkins, glassware, matches and food on a daily basis.
  • Clear tables within 3 minutes of guest leaving.
  • Perform other duties and responsibilities as assigned by Manager.

POSITION REQUIREMENTS:

  • Must have basic knowledge of food and beverage preparation and service levels for high volume bar.
  • Must have high knowledge of spirits and beer. Must be able to recite trendy liquors, and have a good understanding of wines.
  • Constant awareness of surroundings, guest's needs and Corporate standards being followed.
  • Ability to read, sufficient to understand menus and special promotions speak and write the English language to communicate with the guest, and take orders.
  • Ability to remember, recite, and promote a variety of menu items.
  • Ability to transport trays weighing up to 25 lbs. through a crowded room on a continuous basis throughout shift.
  • Must adhere to all State, Federal, and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests to ensure all laws are being followed.
  • Maintain a positive attitude throughout shift.
  • Perform all assigned side work and complete daily checklist.
  • Must work as a team player.
  • Ability to remain motivated during busy and slow periods within shift.
  • Prior cash handling experience required. This is a cash handling and self-banking position that requires the ability to maintain funds, accurately count back change, and accurately balance all monies.
  • Ability to operate a keyboard and learn point of sale procedures to pre-check an order and close out a check
  • 1 year cocktail serving experience required.
  • Ability to obtain any government required license or certificate. TIPS certification preferred. Bartender certification preferred.

BENEFITS:

Along with being a Marcus Hotels & Resorts associate, you will receive amazing benefits!

  • A free, well-balanced meal every shift
  • Room discounts at Marcus Hotels & Resorts properties and Historic Hotels of America properties
  • Discounts at Marcus Hotels & Resorts cafes, bars, restaurants and lounges - not to mention, great deals on golfing, skiing and spa
  • Discounted parking rates
  • "Two for one" movie theater coupons at Marcus Theatres
  • Ability to grow your career, and transfer from one property to another while maintaining your service with the company
  • Paid vacation days
  • Annual wage increases
  • Holiday, jury duty and bereavement pay
  • Medical, dental and vision insurance, company-paid life insurance, employee assistance program and additional retirement benefits
  • Recognition programs
  • Unlimited employee referral bonus

The Pfister Hotel is an Equal Opportunity Employer

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