Lottery Network Operations Specialist

STRATACACHE; Dayton (OH); On-site; USD 40,000 - 55,000; Full time

Job summary

STRATACACHE is seeking an Operations/NOC specialist to join our Lottery Operations team. This full-time role includes responsibilities such as NOC monitoring, ticket escalations, and collaboration with teams across the US and Canada. Candidates are expected to work a second shift with weekend availability and have strong attention to detail and communication skills.

Benefits

Major medical, dental, vision, and disability insurance

Employee Benefit Time

Matching 401K

Corporate discounts

Employee Assistance Program

Qualifications

• High School Diploma or equivalent required; Technical degree preferred.
• Strong attention to detail and multitasking ability.
• Effective communication, particularly with teams in Canada.

Responsibilities

• Perform NOC monitoring and ticket escalations.
• Assist with tech dispatching and IM support.
• Compile call and ticket reports monthly.

Skills

Attention to Detail

Multitasking

Self-motivated

Communication Skills

Excel

Education

High School Diploma or equivalent

Technical focused College Degree

Tools

Ticketing System

Excel

Job description

Job Details Job Location: Needmore - Dayton, OH Position Type: Full Time Education Level: High School Salary Range: Undisclosed Job Category: Information Technology Description

**The shift for this position is 2nd shift, 12pm-8pm EST, with one weekend day required.**

STRATACACHE delivers in-store retail experience transformation and exceptional customer journeys through a wide array of marketing technology. Our solutions enable retailers to learn deeply about their customers shopping preferences and behaviors, delivering targeted promotional or task-based messaging on any digital display. With 3.3 million+ software activations globally, we power the biggest digital networks for the worlds largest brands. Across the STRATACACHE family of complementary Marketing Technology solution companies, we have the technology, expertise, and track record to bring retail innovation that delivers results.

STRATACACHE values our employees in addition to the opportunity to join a collaborative team and do interesting work, we offer competitive compensation to our employees. Our comprehensive offerings include major medical, dental, vision, and disability insurance options as well as Employee Benefit Time, matching 401K, corporate discounts, and an Employee Assistance Program. We'll be happy to tell you more during the interview process!

The Lottery Operations team is seeking an Operations/NOC specialist. This is an exciting opportunity to be part of a growing but tight-knit team.

PRINCIPLE ACCOUNTABILITIES

• Performing second functions including NOC monitoring, ticket escalations, tech dispatching, IM assistance for support, and overflow calls when needed.
• Work with other Lottery Ops team members to optimize and document changes for new products in Confluence when needed.
• Working with multiple teams in US and Canada
• Understanding equipment behavior and their functionality
• May need to assist in compiling call and ticket reports on a monthly basis.
• Perform otherduties as requested

Qualifications

• High School Diploma or equivalent required, Technical focused College Degree preferred
• Strong attention to detail.
• Ability to multitask.
• Self-motivated
• Strong communication skills will be working with the Carmanah team in Calgary.
• Experience with Excel -Will be creating monthly reports and modifying .csv files.
• Experience with ticketing system
• Willing to work 2nd shift 12-8pm with one mandatory weekend day.

EMPLOYMENT CONDITIONS: As a condition of employment, all successful candidates are required to consent and successfully pass mandatory drug and background screening prior to first day of employment.

STRATACACHE and its family of companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other status protected by applicable national, federal, state or local law.

While we are excited and appreciate you interest in our opportunities, please keep in mind that we are not able to contact all applicants that have applied.

No vendor/agency solicitation please.