Lottery Inventory & Sales Support Specialist II

Brightstar Lottery; Austin (TX); Hybrid; USD 36,000 - 64,000; Full time

Benefits offered by this job

401k plan

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Tuition reimbursement

Paid time off

Wellness program

Identity theft protection

Referral bonus program

Job summary

Brightstar Lottery is seeking a detail-oriented Retail Sales Support Associate to assist assigned retailers with sales support and foster positive relationships. You will manage instant ticket inventory, monitor orders, and provide product information to drive retailer performance.

Ideal candidates have 1–2 years in a customer-facing role, proficiency in Microsoft Office, and preferably bilingual English/Spanish.

Qualifications

• Associates degree or equivalent work experience.
• 1-2 years in a sales support or customer-focused role.
• Proficiency with Microsoft Office applications.
• Prefer bilingual candidate: English and Spanish.

Responsibilities

• Responsible for performing a variety of duties for assigned retailers including sales support and the promotion of positive retailer relations.
• Maintains knowledge of diverse instant ticket portfolio that features 80-90 product launches per year and supports over $8,000,000,000 in annual sales
• Communicates with the field sales force daily to assist with the growth in sales of the instant product by providing product information and inventory insight customized to the retailer level.
• Manages inventory of instant tickets by analyzing individual retailer sales histories as well as monitors overall instant ticket field inventories to maximize the products’ sale potential.
• Reviews and processes incoming ticket orders from sales representatives and retailers.
• Provides support for key account installs and key account changes of ownership.
• Monitors sales and inventories for lottery promotions.
• Maintains knowledge of policies and procedures around instant ticket transactions and effective management of inventory at retail.
• Educates retailers on instant ticket policies and procedures as necessary.
• Works with retailers in troubleshooting and correcting instant ticket pack issues.
• Provides support to lottery agents as needed.

Skills

Customer service

Sales support

Microsoft Office

Education

Associates degree or equivalent

Tools

Microsoft Office Applications

Job description

Brightstar Lottery is seeking a detail-oriented Retail Sales Support Associate to assist assigned retailers with sales support and foster positive relationships. You will manage instant ticket inventory, monitor orders, and provide product information to drive retailer performance.

Ideal candidates have 1–2 years in a customer-facing role, proficiency in Microsoft Office, and preferably bilingual English/Spanish.