Lottery Customer Experience Specialist

Brightstar Lottery; Saint Michael (MN); On-site; USD 12,000 - 16,000; Full time

Job summary

Brightstar is seeking a Customer Service Representative I to support customer service operations, assist with prize payments, and coordinate lottery game draws. The role requires flexibility to work evenings, weekends, holidays, and extended hours, and is located onsite in St. Michael, Barbados.

Strong English communication and prior customer-facing experience are essential. Responsibilities include processing inquiries, ensuring service standards, and maintaining a professional,

Qualifications

• Proven customer-facing experience in service, retail, or call center roles.
• Strong communication and interpersonal skills in English.
• Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint).

Responsibilities

• Support day-to-day customer service operations and achieve departmental goals.
• Coordinate lottery draw activities and ensure policy compliance.
• Distribute winning results across channels and partners.
• Handle customer inquiries, investigate issues, and resolve problems.

Skills

Customer service

Retail experience

MS Office

English communication

Education

High school diploma

Job description

Brightstar is seeking a Customer Service Representative I to support customer service operations, assist with prize payments, and coordinate lottery game draws. The role requires flexibility to work evenings, weekends, holidays, and extended hours, and is located onsite in St. Michael, Barbados.

Strong English communication and prior customer-facing experience are essential. Responsibilities include processing inquiries, ensuring service standards, and maintaining a professional,