Lot Operations Manager

Lithia & Driveway; Minnetonka (MN); On-site; USD 42,000 - 60,000; Full time

Job summary

Lithia & Driveway is looking for a motivated Lot Operations/Transportation Manager at BMW of Minnetonka. This leadership role demands excellence in overseeing courtesy vehicle management and providing exceptional customer experiences. You will manage teams, ensure high operational standards, and address customer needs effectively, all while contributing to a visually appealing dealership service environment.

Benefits

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Qualifications

• High school diploma or equivalent required.
• Excellent communication and listening skills.
• Proven ability to manage a team effectively.

Responsibilities

• Oversee vehicle management and service delivery.
• Manage car wash team and ensure customer satisfaction.
• Maintain cleanliness of the service area and vehicle fleet.

Skills

Attention to detail

Verbal communication

Written communication

Active listening

Time management

Critical thinking

Education

High school graduate or equivalent

Job description

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Lot Operations/Transportation Manager

BMW of Minnetonka is seeking an experienced and motivated Lot Operations/Transportatin Manager to oversee the daily operations and overall organization of our courtesy vehicle fleet management, car wash quality and service greeter guest experience. This position plays a key role in ensuring a positive customer experience and maintaining the visual appeal and functionality of the dealership service department.

Dealership

L0807 BMW of Minnetonka

BMW of Minnetonka

Lot Operations/Transportation Manager

BMW of Minnetonka is seeking an experienced and motivated Lot Operations/Transportatin Manager to oversee the daily operations and overall organization of our courtesy vehicle fleet management, car wash quality and service greeter guest experience. This position plays a key role in ensuring a positive customer experience and maintaining the visual appeal and functionality of the dealership service department.

Position Overview

The Lot Operations/Transportation Manager will be responsible for managing a team, ensuring the overall organization, presentation, and flow of the dealership service drive, parking ramp and courtesy vehicle fleet, and supporting a high level of operational efficiency. This role will work closely with service manager and ensure an exceptional customer experience.

Areas of Responsibility

• Oversee the performance and scheduling of the entire service greeter and car wash team.
• Oversee timely and efficient preparation of customer vehicles for customer service delivery.
• Maintain the cleanliness and presentation of the courtesy vehicle fleet.
• Ensure the cleanliness and orderliness of wash bays, service drive, and shop bays.
• Respond to and resolve customer concerns professionally and promptly.
• Manage ordering and supply inventory and ensure maintenance of team equipment.
• Monitor activity on the service drive and parking ramp and assist in ensuring customers have a positive and smooth service experience.
• Perform other duties as assigned.
  
  

Additional Qualifications To be successful in this role, candidates should possess the following:

• Strong attention to detail and a proactive sense of urgency.
• Excellent verbal and written communication skills.
• Active listening skills with the ability to fully understand and respond appropriately to others.
• Strong critical thinking skills with the ability to assess situations and develop logical solutions.
• Effective time management with the ability to prioritize tasks and meet deadlines.
  
  

This is a hands-on leadership position that requires a motivated, organized, and service-oriented individual with a strong sense of accountability. BMW of Minnetonka is proud to offer a professional work environment and opportunities for growth within our organization.

The (Hourly / Salary) Wage Range for this position is $42,000 to $60,000

Benefits

We offer best in class industry benefits:

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Legalese Language

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We Offer Best In Class Industry Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs
  
  

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Retail Motor Vehicles

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