Lot Operations Manager

Lithia Driveway; Wayzata (MN); On-site; USD 42,000 - 60,000; Full time

Job summary

An established industry player is seeking a motivated Lot Operations/Transportation Manager to enhance customer experience through effective management of vehicle fleet operations. This hands-on leadership role involves overseeing a team dedicated to maintaining the visual appeal and efficiency of the dealership's service department. The ideal candidate will possess excellent communication skills and a strong sense of accountability, ensuring a seamless service experience for customers. Join a professional work environment that values growth and offers competitive benefits, making it an exciting opportunity for the right individual.

Benefits

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Vehicle Purchase Discounts

Wellness Programs

Qualifications

• Strong attention to detail and proactive sense of urgency.
• Excellent verbal and written communication skills.

Responsibilities

• Oversee performance and scheduling of service greeter and car wash team.
• Ensure cleanliness and presentation of courtesy vehicle fleet.
• Respond to and resolve customer concerns professionally.

Skills

Attention to Detail

Verbal Communication

Written Communication

Active Listening

Critical Thinking

Time Management

Education

High School Diploma or Equivalent

Job description

Dealership:

L0807 BMW of Minnetonka

BMW of Minnetonka

Lot Operations/Transportation Manager

BMW of Minnetonka is seeking an experienced and motivated Lot Operations/Transportatin Manager to oversee the daily operations and overall organization of our courtesy vehicle fleet management, car wash quality and service greeter guest experience. This position plays a key role in ensuring a positive customer experience and maintaining the visual appeal and functionality of the dealership service department.

Position Overview
The Lot Operations/Transportation Manager will be responsible for managing a team, ensuring the overall organization, presentation, and flow of the dealership service drive, parking ramp and courtesy vehicle fleet, and supporting a high level of operational efficiency. This role will work closely with service manager and ensure an exceptional customer experience.

Areas of Responsibility

• Oversee the performance and scheduling of the entire service greeter and car wash team.
• Oversee timely and efficient preparation of customer vehicles for customer service delivery.
• Maintain the cleanliness and presentation of the courtesy vehicle fleet.
• Ensure the cleanliness and orderliness of wash bays, service drive, and shop bays.
• Respond to and resolve customer concerns professionally and promptly.
• Manage ordering and supply inventory, and ensure maintenance of team equipment.
• Monitor activity on the service drive and parking ramp and assist in ensuring customers have a positive and smooth service experience.
• Perform other duties as assigned.

Additional QualificationsTo be successful in this role, candidates should possess the following:

• Strong attention to detail and a proactive sense of urgency.
• Excellent verbal and written communication skills.
• Active listening skills with the ability to fully understand and respond appropriately to others.
• Strong critical thinking skills with the ability to assess situations and develop logical solutions.
• Effective time management with the ability to prioritize tasks and meet deadlines.

This is a hands-on leadership position that requires a motivated, organized, and service-oriented individual with a strong sense of accountability. BMW of Minnetonka is proud to offer a professional work environment and opportunities for growth within our organization.

The (Hourly / Salary) Wage Range for this position is $42,000 to $60,000

We offer best in class industry benefits:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.