Lot Operations Manager

Lithia Motors; Minnetonka (MN); On-site; USD 42,000 - 60,000; Full time

Job summary

An established industry player is seeking a motivated Lot Operations/Transportation Manager to lead the daily operations of their courtesy vehicle fleet management. This hands-on leadership role requires strong organizational skills and a commitment to providing exceptional customer service. You will manage a team, ensuring the dealership's service drive and vehicle presentation are top-notch, while also addressing customer concerns and maintaining operational efficiency. Join a professional work environment that fosters growth and offers industry-leading benefits, including competitive pay and a comprehensive benefits package.

Benefits

Medical, Dental, and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Qualifications

• Experience in managing teams and operations.
• Strong organizational skills and accountability.

Responsibilities

• Oversee service greeter and car wash team performance.
• Ensure cleanliness of courtesy vehicle fleet and service areas.
• Respond to customer concerns promptly.

Skills

Attention to detail

Verbal communication

Written communication

Active listening

Critical thinking

Time management

Education

High school diploma or equivalent

Job description

Dealership: L0807 BMW of Minnetonka

BMW of Minnetonka

Lot Operations/Transportation Manager

BMW of Minnetonka is seeking an experienced and motivated Lot Operations/Transportation Manager to oversee the daily operations and overall organization of our courtesy vehicle fleet management, car wash quality, and service greeter guest experience. This position plays a key role in ensuring a positive customer experience and maintaining the visual appeal and functionality of the dealership service department.

Position Overview

The Lot Operations/Transportation Manager will be responsible for managing a team, ensuring the overall organization, presentation, and flow of the dealership service drive, parking ramp, and courtesy vehicle fleet, and supporting a high level of operational efficiency. This role will work closely with the service manager to ensure an exceptional customer experience.

Areas of Responsibility

1. Oversee the performance and scheduling of the entire service greeter and car wash team.
2. Oversee the timely and efficient preparation of customer vehicles for service delivery.
3. Maintain the cleanliness and presentation of the courtesy vehicle fleet.
4. Ensure the cleanliness and orderliness of wash bays, service drive, and shop bays.
5. Respond to and resolve customer concerns professionally and promptly.
6. Manage ordering, supply inventory, and ensure maintenance of team equipment.
7. Monitor activity on the service drive and parking ramp to ensure customers have a positive and smooth service experience.
8. Perform other duties as assigned.

Additional Qualifications

• Strong attention to detail and a proactive sense of urgency.
• Excellent verbal and written communication skills.
• Active listening skills with the ability to fully understand and respond appropriately to others.
• Strong critical thinking skills with the ability to assess situations and develop logical solutions.
• Effective time management with the ability to prioritize tasks and meet deadlines.

This is a hands-on leadership position that requires a motivated, organized, and service-oriented individual with a strong sense of accountability. BMW of Minnetonka offers a professional work environment and opportunities for growth within our organization.

The hourly/salary wage range for this position is $42,000 to $60,000. We offer industry-leading benefits:

• Competitive pay
• Medical, Dental, and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Requirements include a high school diploma or equivalent, 18 years or older. We are a drug-free workplace and committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. We also consider qualified applicants regardless of criminal history, in accordance with legal requirements.