Lot Attendant-Tony Chevrolet Hilo

Paycom - ATS; Hilo (HI); On-site; USD 32,000 - 36,000; Full time

Job summary

Tony Chevrolet Hilo is seeking a Service Lane Attendant to support guest experiences and vehicle flow on the lot. You will greet guests promptly, assist with shuttle duties between sales and service, and help maintain a clean, organized showroom and service area.

The role requires strong communication, reliability, and the ability to work in a fast-paced environment. Training is provided, and the team aims to deliver top-notch service to guests and associates alike.

Qualifications

• Excellent verbal communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.

Responsibilities

• Perform general Service Lane duties, greet guests within one minute of arrival, and shuttle guests for sales and service.
• Close the lot: clean bathrooms and breakrooms, empty trash, clean windows, and tidy guest waiting areas for the next day.
• Ensure that rental vehicles are clean and washed when needed.
• Move vehicles to correct locations for servicing or storage.
• Wash vehicles and transfer completed vehicles to guests as advised by advisors.
• Open the lot: roll gates, disengage locks, ensure showroom is ready for guests, and help set up the service area.
• Monitor detail supplies and coordinate reorders; keep bays spotless and stocked.
• Keep showroom vehicles washed and ready to receive guests.

Skills

Verbal communication

Interpersonal skills

Organizational skills

Prioritization

Stress management

Education

High school diploma or equivalent

Job description

Job Details: Job Location: Tony Chevrolet Hilo - Hilo, HI 96720, Job Summary:

Responsible for supporting the company’s Vision: “Best place to work & Best place for our guests to do business” and Mission: “Build long term relationships with our associates & guests & make a positive difference in our community”.

Essential Job Responsibilities:

• Customer Service – Perform general Service Lane duties, greet guests, Within 1 minute of their arrival and shuttle both sales and service guests.
• Closing Lot- Clean all bathrooms and breakrooms. Empty all trash. Clean all windows. Clean guest waiting area for the next day.
• Ensure that there are cleaned and washed rental vehicles if needed.
• Moving vehicles need to be transferred to correct location to be serviced or stored.
• Wash vehicles and Assure the transfer of completed Vehicle to the Guest in a timely manner as instructed by advisors
• Opening Lot- Rolling up gates and disengaging locks. Showroom -Ensure that it is ready to receive guest. Help set up service area for days business
• Detail supplies – all supplies are out and monitored for reorder
• Detail supplies -all supplies need to be stored and detail bays are spotless
• Showroom cars and washed are ready to receive guests.

Additional Responsibilities: Adhere to the Tony Group Standards

• SMILE: be positive and respectful to everyone
• GREET: greet everyone within five feet
• HELP: help every guest or find someone who can
• THANK: remember to always thank the guest
• GOLD: Go for Gold (Grand Opening Look, Daily)
• Vehicle security – ensure that all vehicle doors and windows are locked
• Driveway -all supplies need to be stored and driveway spotless
• Showrooms are ready to receive guests

Qualifications: Required Skills/Abilities:

• Excellent verbal communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.

Education and Experience:

• High school diploma or equivalent.
• No experience needed will train.

Physical Requirements:

• Prolonged periods of standing.
• Must be able to lift up to 50 pounds at times.