Lost & Found Concierge — Elevate Guest Experience

[1001 The STRAT] Stratosphere Gaming, LLC; Las Vegas (NV); On-site; USD 36,000 - 48,000; Full time

Job summary

The STRAT in Las Vegas is seeking a Lost & Found Coordinator to expertly catalog, secure, and reunite guests with belongings while maintaining precise records. You will interact with guests and team members, ensuring confidential handling and timely returns in a fast-paced hospitality environment.

We seek an organized, detail-oriented individual with strong computer skills and a passion for outstanding guest service, ready to uphold gaming regulations and internal controls.

Qualifications

• 1 year of experience in a similar role within the hospitality or security industry preferred
• Ability to follow instructions and complete tasks accurately in a fast-paced environment
• Strong communication and organizational skills and willingness to work as part of a team
• Committed to fostering a respectful, inclusive, and safety-conscious work environment
• Ability to access and input information using a moderately complex computer system
• Efficient using computers, including but not limited to Word and Excel

Responsibilities

• Serve as the primary point of contact for guests and team members seeking lost or found items
• Record detailed descriptions, dates, and locations of found items in the system
• Safely store items, maintain records, and ensure confidentiality of sensitive information
• Collaborate with other departments as necessary to ensure smooth operations and timely returns
• Contact owners when items are turned in, verify ownership, and arrange return or disposal of unclaimed items per company policy
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards
• Perform other duties as assigned.

Skills

Customer service

Attention to detail

Communication

Teamwork

Education

High School Diploma or equivalent

Tools

Word

Excel

Job description

The STRAT in Las Vegas is seeking a Lost & Found Coordinator to expertly catalog, secure, and reunite guests with belongings while maintaining precise records. You will interact with guests and team members, ensuring confidential handling and timely returns in a fast-paced hospitality environment.

We seek an organized, detail-oriented individual with strong computer skills and a passion for outstanding guest service, ready to uphold gaming regulations and internal controls.