Lost & Found Specialist - Elevate Guest Experience

Golden Entertainment, Inc.; Las Vegas, Northern (NV, KY); Hybrid; USD 35,000 - 45,000; Full time

Job summary

The STRAT in Las Vegas is seeking a Lost & Found Coordinator to expertly catalog, secure, and reunite guests with belongings while maintaining accurate records and smooth processes. You will serve as the primary contact for guests and team members, record item details, securely store items, and collaborate with departments to ensure timely returns and compliance with laws and internal controls.

Requirements include one year in hospitality or security, strong communication and organizational

Qualifications

• 1 year of experience in hospitality or security preferred.
• Strong verbal and written communication abilities.
• Excellent organizational skills and attention to detail.
• Ability to follow procedures and maintain confidentiality.
• Proficiency with basic computer systems and Microsoft Office tools.

Responsibilities

• Serve as the primary contact for guests and team members seeking lost or found items.
• Record detailed descriptions, dates, and locations of items in the system.
• Safely store items and maintain confidentiality of information.
• Collaborate with other departments to ensure smooth operations and returns.
• Contact owners, verify ownership, and arrange return or disposal per policy.
• Ensure compliance with gaming laws, internal controls, and company policies.
• Provide outstanding guest service in a timely manner.

Skills

Communication skills

Organizational skills

Teamwork

Attention to detail

Education

High School Diploma or equivalent

Tools

Word & Excel

Job description

The STRAT in Las Vegas is seeking a Lost & Found Coordinator to expertly catalog, secure, and reunite guests with belongings while maintaining accurate records and smooth processes. You will serve as the primary contact for guests and team members, record item details, securely store items, and collaborate with departments to ensure timely returns and compliance with laws and internal controls.

Requirements include one year in hospitality or security, strong communication and organizational