Director-Surveillance

[1001 The STRAT] Stratosphere Gaming, LLC; Las Vegas (NV); On-site; USD 100,000 - 170,000; Full time

Job summary

The STRAT in Las Vegas is seeking a seasoned Surveillance Director to lead our Surveillance division. You will guide operations, enforce gaming regulations, and partner with leadership to minimize risk and uphold integrity across the property.

This role demands strategic oversight, staff development, budget discipline, and upfront risk assessment to protect guests and the business. If you excel at leading large teams and translating plans into measurable outcomes, apply to join The STRAT.

Qualifications

• 5 years of surveillance leadership or progressive responsibility in gaming surveillance operations.
• Proven ability to lead large teams, multi-unit operations, or high-impact projects.
• Exceptional decision-making, planning, and analytical skills with a track record of achieving measurable business goals.
• Strong interpersonal, negotiation, and communication abilities to lead change and influence outcomes.
• Adept at navigating ambiguity and adapting leadership style to dynamic business needs.
• Proven ability to build inclusive, collaborative, high-performance work environments.
• Skilled in budget management, workforce planning, and process optimization.
• Thorough knowledge of Gaming Minimum Internal Casino Standards, local gaming laws, and Nevada Revised Statutes.
• Current knowledge of surveillance technology and gaming cheat detection methods.
• Proficient in Microsoft Office Suite and analytics platforms.

Responsibilities

• Provide strategic leadership and operational oversight of the Surveillance department, aligned with company vision and standards.
• Recruit, develop, coach, and retain high-performing leadership teams to foster engagement and growth.
• Translate strategic objectives into actionable plans with measurable performance indicators.
• Monitor budgets and resources; drive cost-efficiency while maintaining quality and compliance.
• Collaborate with internal and external stakeholders to align departmental priorities with enterprise goals.
• Design and maintain service standards and resolve escalated concerns with sound judgment.
• Develop staffing plans to meet guest service and operational expectations.
• Monitor surveillance operations to identify risks of theft, gaming violations, or irregularities.
• Audit strategies and procedures to safeguard the company from identified risks.
• Stay current on new surveillance tech and emerging cheating methods.
• Research and implement new equipment to maintain department effectiveness and compliance.
• Report illegal or unusual activities to authorities promptly.
• Oversee payroll and related admin duties in line with policy and regulation.
• Ensure compliance with gaming laws and internal controls; Title 31, if applicable.

Skills

Surveillance leadership

Gaming regulations knowledge

Budget management

Team development

Stakeholder communication

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

Analytics tools

Job description

At Stratosphere Gaming, LLC , we don’t just offer jobs — we build careers. In a business that’s often about flash, we’re the real deal. With a diverse portfolio of hospitality, gaming, and entertainment properties, we’re powered by people who are passionate, reliable, and ready to make an impact. Whether you're just starting out or looking to take your career to the next level, you’ll find real opportunities here — and a team that’s as invested in your success as you are.

Job Description Summary: Summary: As Surveillance Director, you lead the Surveillance division's operations and strategy to protect the property's integrity. You oversee the detection and reporting of illegal activities, ensure ongoing team training on gaming regulations and fraud prevention, and collaborate with leadership to develop policies that minimize risk and maintain compliance. Your role is vital in safeguarding a secure and trustworthy gaming environment.

Essential Functions and Responsibilities

• Provide strategic leadership and operational oversight of assigned department(s), ensuring alignment with company vision, financial goals, and service standards
• Recruit, develop, coach, and retain high-performing leadership teams and team members to foster engagement, accountability, and professional growth
• Lead the execution of company and departmental initiatives by converting strategic objectives into actionable plans with defined performance indicators
• Monitor and manage budgets, resources, and operational performance metrics; drive cost-efficiency while maintaining quality and compliance
• Serve as a key liaison with internal stakeholders and external partners to align departmental efforts with enterprise-wide priorities
• Promote a strong guest service culture by designing and maintaining service standards and resolving escalated concerns with sound judgment
• Develop and implement staffing plans to provide appropriate labor to meet guest service and operational expectations
• Monitor departments in-person and via surveillance technology to proactively identify potential risks of theft, gaming violations, or irregularities
• Audit departmental strategies, policies, and procedures to safeguard the company from identified risks
• Stay current on new surveillance technology and emerging gaming cheats or fraudulent practices
• Research, review, demo, select, and implement new equipment as necessary to maintain department effectiveness and compliance
• Utilize approved equipment to identify, record, document, and report illegal and unusual activities throughout gaming, non-gaming, and back-of-house areas
• Report all illegal and unusual activities to appropriate authorities promptly
• Oversee payroll and related administrative duties to ensure accuracy, timeliness, and compliance with company policies and regulatory requirements
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards
• Perform other duties as assigned

Qualifications

• 5 years of surveillance experience; includes leadership or progressive responsibility in gaming surveillance operations required
• Demonstrated success in leading large teams, multi‑unit operations, or high‑impact projects
• Exceptional decision‑making, planning, and analytical skills with a track record of achieving measurable business goals
• Strong interpersonal, negotiation, and communication abilities to lead change and influence outcomes across all levels of the organization
• Adept at navigating ambiguity and adapting leadership style to dynamic business needs
• Proven ability to build and maintain inclusive, collaborative, and high‑performance work environments
• Skilled in budget management, workforce planning, and process optimization
• Thorough knowledge of Gaming Minimum Internal Casino Standards, local jurisdictional gaming laws, and Nevada Revised Statutes
• Current knowledge of surveillance technology and gaming cheat detection methods
• Proficient in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint); familiar with analytics tools and business intelligence platforms

Requirements

• This position is classified as safety‑sensitive and requires successful completion of a pre‑employment drug screening, including testing for marijuana
• At least 21 Years of Age
• High School Diploma or Equivalent required
• Ability to effectively communicate in English, both written and verbal
• Obtain and maintain all work cards as required by the company
• Verify right to work in the United States
• Work Cards
• Nevada Gaming Registration

Physical Requirements

• Occasionally push/pull up to 50 lbs
• Occasionally lift and/or carry up to 50 lbs at floor, knee, waist, and chest levels
• Occasionally squat, kneel, reach, bend, twistFrequently sit and work at a desk or computer
• Regularly standing and walking
• Ability to communicate using in‑person speech, radios, and telephone
• Ability to hear, understand, and distinguish speech and/or other sound in person
• Ability to distinguish between shades of color

Work Environment

• Potential Conditions
• Indoor
• Smoky
• Noisy
• Bright flashing lights
• Hot
• Cold temperatures
• Extreme Heights
• Slippery surfaces
• Exposure to dust, fumes and/or gases

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.

If you’re bold, passionate, and ready to grow in one of the most iconic locations in Las Vegas, The STRAT is where your story begins. We’re always looking for talent that matches our energy. Home to thrilling attractions, renowned dining, and unforgettable views, The STRAT is a landmark destination—and so much more. Our team powers the experience behind the tower, from our 24/7 casino to signature restaurants and must‑see entertainment. We embrace innovation, guest service, and internal mobility, creating an exciting environment where careers reach new heights.