Housekeeping Operations Manager

[1001 The STRAT] Stratosphere Gaming, LLC; Las Vegas (NV); On-site; USD 55,000 - 75,000; Full time

Job summary

The STRAT in Las Vegas is seeking an experienced Housekeeping Operations Manager to lead the housekeeping department, driving cleanliness, efficiency, and guest-ready environments. The role focuses on staff recruitment, scheduling, coaching, and ensuring compliance with company standards and regulatory requirements.

You will oversee payroll, budgeting, and daily operations while maintaining a culture of exceptional guest service across the property.

Qualifications

• 1–3 years in Hospitality or Housekeeping operations with leadership/ scheduling experience.
• Proven decision-maker under pressure in dynamic settings.
• Strong interpersonal and communication skills to influence and coach.

Responsibilities

• Recruit, onboard, schedule, coach, evaluate, and manage staff to support high performance and service excellence.
• Translate organizational goals into actionable plans and ensure timely delivery under leadership guidance.
• Establish and uphold service standards to meet guest expectations and goals.
• Oversee daily operations, staff workflows, orientations, retraining, and compliance updates.
• Maintain attendance, productivity logs, and personnel records; manage payroll and billing.
• Schedule staffing in line with occupancy; contribute to budget planning for housekeeping and uniforms.
• Ensure compliance with gaming laws, internal controls, and regulations where applicable.
• Provide outstanding guest service promptly and maintain guest service culture standards.
• Perform other duties as assigned.

Skills

Leadership

Staff scheduling

Communication

Education

High School Diploma or Equivalent

Associate's or Bachelor's degree preferred

Tools

Microsoft Office Suite

Job description

Job Description Summary

As the Housekeeping Operations Manager, you play a vital role in delivering a clean, welcoming, and guest-ready environment. You are responsible for overseeing the daily operations of the Housekeeping department, ensuring all standards of cleanliness, efficiency, and service are consistently met. Your leadership ensures operational excellence, team compliance, and a culture of exceptional guest service across the property.

Job Description

Essential Functions and Responsibilities

• Recruit, onboard, schedule, coach, evaluate, and manage department staff to support high performance, engagement, and alignment with company standards and service excellence
• Drive the execution of strategic initiatives by translating organizational goals into actionable plans, ensuring team alignment, accountability, and timely delivery under the guidance of division leadership
• Establish and uphold service standards within assigned department(s), ensuring consistent delivery that meets or exceeds guest expectations and operational goals
• Maintain daily operations by overseeing staff workflows, updating seniority lists, conducting orientations, and facilitating retraining and compliance updates
• Track and maintain accurate administrative records including employee attendance, productivity logs, corrective counseling, and terminations
• Oversee department schedules to align staffing with occupancy demands, ensuring efficient coverage and productivity
• Prepare and maintain daily, weekly, and monthly financial reports and assist in the budget planning process for Housekeeping and Uniforms operations
• Oversee payroll and related administrative duties to ensure accuracy, timeliness, and compliance with company policies and regulatory requirements
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards
• Perform other duties as assigned

Qualifications

• 1-3 years of experience in Hospitality or Housekeeping operations; including leadership or progressive responsibility in staff scheduling and departmental compliance
• Proven track record of effective decision-making under pressure and in dynamic environments
• Strong interpersonal and communication skills to influence, coach, and resolve conflict across all levels of the organization
• Ability to adapt leadership style to support changing business needs and team dynamics
• Commitment to fostering an inclusive, respectful, and high-performing workplace culture
• Proactive problem-solving mindset with a focus on accountability and continuous improvement
• Skilled in prioritizing and managing multiple responsibilities to meet deadlines and drive results
• Knowledge of OSHA regulations, SDS handling, and biohazard cleanup procedures
• Ability to access and input information using a moderately complex computer system
• Skilled in Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with collaboration tools like Microsoft Teams

Requirements

• At least 21 years of age
• High School Diploma or Equivalent required
• Associate's or Bachelor's degree in related field preferred
• Ability to effectively communicate in English, both written and verbal
• Obtain and maintain all work cards as required by the company
• Verify right to work in the United States
• Work Cards None

Physical Requirements

• Occasionally push/pull up to 100lbs
• Occasionally lift and/or carry up to 100lbs at floor, knee, waist, and chest levels
• Occasionally squat, kneel, reach, bend, twist
• Regularly sit and work at a desk or computer
• Frequently standing and walking
• Ability to communicate using in-person speech, radios, and telephone
• Ability to hear, understand, and distinguish speech and/or other sound in person
• Ability to distinguish between shades of color
• Ability to use tools or equipment requiring a high degree of dexterity
• Ability to ascend and descend stairs

Work Environment

• Potential Conditions Indoor
• Outdoor
• Smoky
• Noisy
• Bright flashing lights
• Extreme hot cold temperatures
• Slippery surfaces
• Exposure to dust, fumes and/or gases

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.

Ready to make your next move the right one? If you're looking for more than just a job - and want to be part of a team that values integrity, impact, and opportunity - we’d love to hear from you. If you’re bold, passionate, and ready to grow in one of the most iconic locations in Las Vegas, The STRAT is where your story begins. We’re always looking for talent that matches our energy. Introduce yourself and we’ll connect when a role fits your strengths and ambitions. Home to thrilling attractions, renowned dining, and unforgettable views, The STRAT is a landmark destination—and so much more. Our team powers the experience behind the tower, from our 24/7 casino to signature restaurants and must-see entertainment. We embrace innovation, guest service, and internal mobility, creating an exciting environment where careers reach new heights.