Loss Recovery Specialist

Veros Credit; Santa Ana (CA); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) Plan

Tuition Reimbursement

Paid Holidays

Paid Time Off

EAP

Life Insurance

Transit Benefit

Referral Bonus

Daily fruit

Coffee/Chill Lounge

Job summary

Veros Credit is hiring a Loss Recovery Specialist to bring charged-off auto loan accounts to resolution through negotiation or settlement. The role includes skip tracing, contacting customers, and coordinating with legal. A high school diploma is required, and 5+ years in collections is preferred; English/Spanish bilingual is a plus.

The position offers a competitive hourly rate with bonus potential. Join a team focused on respectful customer interactions and compliant recovery processes.

Qualifications

• 5+ years of collections experience with charged-off accounts preferred.
• Bilingual English/Spanish is a plus but not required.
• Strong communication, negotiation and problem-solving skills.
• Ability to interpret and apply federal/state/local collections regulations.
• Team player who can work independently in a fast-paced environment.

Responsibilities

• Handle inbound/outbound calls with charged-off accounts to negotiate repayment or settlement.
• Conduct skip tracing and asset searches as needed; coordinate with external services.
• Assess and initiate appropriate legal actions; liaise with in-house counsel.
• Maintain accurate records of accounts and actions taken; ensure compliance.
• Perform other duties as assigned.

Skills

Collections

Bilingual (EN/ES)

Negotiation

Communication

Regulations

Education

High School Diploma or GED

Tools

Skip Tracing Tools

Job description

About Us

Veros Credit is committed to making vehicle ownership possible for everyone. Through our vast network of independent and franchise dealers, we have helped countless customers with their financing needs, allowing them to drive off in the vehicle they deserve. We realize that our greatest assets are our employees, which is why we strive to make work welcoming and fun but offer limitless opportunities for growth and advancement. At Veros Credit, you can look forward to company events, free meals quarterly, holiday activities, and more. You will be greeted by friendly, positive, and ambitious team members, and work alongside leaders who encourage and value your new ideas. We are proud to say that it is this sense of community that makes us excited to walk through the door every day.

Some Of Our Benefit Offerings Include

• Medical, Dental, and Vision Insurance
• Life Insurance
• Flexible Spending Accounts (FSA)
• Accident, Hospital, Indemnity Insurance
• Short Term Disability (STD) and Long-Term Disability (LTD) Insurance
• Employee Assistance Program (EAP)
• 401(k) Plan
• Tuition Reimbursement
• Paid Holidays
• Paid Time Off (PTO)
• Transportation Reimbursement Benefit (Mass Transit, Carpool, and Plug-In Electric Vehicle)
• Referral Bonus
• Quarterly lunches
• Daily fresh fruit
• Office Starbucks Coffee/Latte/Espresso Machine
• And a lot more!

About The Position

The Loss Recovery Specialist will be responsible for bringing charged off auto loan accounts to resolution by negotiating payment in full or settlement and initiating legal action as appropriate.

Essential Responsibilities

• Receive/make inbound and outbound calls to current and former customers with charged off accounts to negotiate re-payment or settlement on account(s).
• Perform extensive skip tracing and asset searches as necessary. May use outside skip tracing services as needed.
• Recommend initiation of legal actions as appropriate.
• Coordinate approved legal action with the in-house legal department.
• Other duties as assigned.

Essential Requirements

• Bilingual (English/Spanish) is a plus, but not required.
• 5+ year(s) of experience in the collections field with at least 3+ years of experience with charged off accounts, preferably in the subprime consumer lending industry.
• Effective communication, negotiation, and problem-solving skills.
• Ability to read, interpret and apply federal, state and local collections regulations.
• Ability to interact with customers in a professional, tactful and sensitive manner.
• Ability to thrive in a fast-paced work environment and to work independently and as part of a team.
• Available to work a flexible work schedule and overtime as needed.
• High School Diploma or GED.

Salary: $20.00 - $27.50 per hour + Bonus

#VHP

Veros Credit, LLC is an equal opportunity employer.

• This Organization Participates in E-Verify

Keywords

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