Bilingual Collection Specialist - Pre 30 Day

Veros Credit, LLC; Santa Ana (CA); Hybrid; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Tuition Reimbursement

Paid Holidays

Paid Time Off

Transportation Reimbursement Benefit

Referral Bonus

Quarterly lunches

Job summary

Veros Credit, LLC in Santa Ana, CA seeks an Account Servicing Specialist (Pre 30's) to service auto loan accounts less than 30 days delinquent and document collection activities using the loan servicing software. This in-office role offers California-based remote work for employees living more than 30 miles from our offices, with a flexible schedule and opportunities for growth.

English/Spanish bilingual required, strong negotiation and communication skills, and a high school diploma or GED are

Qualifications

• 1+ year of experience in collections, preferably subprime consumer lending.
• Strong communication, negotiation, and problem-solving skills.
• Ability to read, interpret and apply federal, state, and local collections regulations.
• Interact with customers in a professional, tactful, and sensitive manner.
• Thrives in a fast-paced environment and can work independently or in a team.
• Flexible schedule and overtime as needed.

Responsibilities

• Follow policies and FDCPA compliance in all activities.
• Negotiate payment arrangements and offer alternative payment methods.
• Help borrowers devise strategies to keep their vehicle while meeting obligations.
• Accurately document account information and collection activities.
• Utilize skip tracing tools to locate delinquent borrowers.
• Other duties as assigned.

Skills

Collections

Negotiation

Communication

Bilingual English/Spanish

FDCPA knowledge

Education

High School Diploma or GED

Job description

About Us

Veros Credit is committed to making vehicle ownership possible for everyone. Through our vast network of independent and franchise dealers, we have helped countless customers with their financing needs, allowing them to drive off in the vehicle they deserve.

We realize that our greatest assets are our employees, which is why we strive to make work welcoming and fun but offer limitless opportunities for growth and advancement. At Veros Credit, you can look forward to company events, free meals quarterly, holiday activities, and more. You will be greeted by friendly, positive, and ambitious team members, and work alongside leaders who encourage and value your new ideas. We are proud to say that it is this sense of community that makes us excited to walk through the door every day.

Some of our benefit offerings include:

• Medical, Dental, and Vision Insurance
• Life Insurance
• Flexible Spending Accounts (FSA)
• Accident, Hospital, Indemnity Insurance
• Short Term Disability (STD) and Long-Term Disability (LTD) Insurance
• Employee Assistance Program (EAP)
• 401(k) Plan
• Tuition Reimbursement
• Paid Holidays
• Paid Time Off (PTO)
• Transportation Reimbursement Benefit (Mass Transit, Carpool, and Plug-In Electric Vehicle)
• Referral Bonus
• Quarterly lunches
• Daily fresh fruit
• Office Starbucks Coffee/Latte/Espresso Machine
• And a lot more!

About The Position

The Account Servicing Specialist (Pre 30's) will be responsible for servicing auto loan accounts that are less than 30 days delinquent and documenting all collection activities utilizing loan servicing software.

In-office positions are available in Santa Ana, CA and Ontario, CA. California-based remote work is available for employees who reside more than 30 miles from our office locations, subject to position eligibility and company requirements.

Essential Responsibilities:

• Follow and ensure compliance with all company policies and procedures as well as the Fair Debt Collection Practices Act (FDCPA).
• Negotiate payment arrangements with borrowers, including offering suggestions as to how they can meet their obligations, propose alternative payment methods, and establish payment procedures.
• Assist borrowers in devising a strategy to allow them to keep their vehicle while meeting the obligations of the loan.
• Accurately and professionally document account information and collection activities.
• Utilize skip tracing tools and reference sources to identify and locate delinquent borrowers.
• Other duties as assigned.

Essential Requirements:

• 1+ year(s) of experience in the collections field, preferably in the subprime consumer lending industry.
• Effective communication, negotiation, and problem-solving skills.
• Ability to read, interpret and apply federal, state, and local collections regulations.
• Ability to interact with customers in a professional, tactful, and sensitive manner.
• Ability to thrive in a fast-paced work environment and to work independently and as part of a team.
• Available to work a flexible work schedule and overtime as needed.
• High School Diploma or GED.
• Bilingual English/Spanish is required.

Salary: $20.00 - $22.00 per hour + Bonus

#VHP

Veros Credit, LLC is an equal opportunity employer.

This Organization Participates in E-Verify

Keywords:

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