Loss Prevention Supervisor: Proactive Security & Guest Safety

Omni Hotels & Resorts; Oklahoma City (OK); On-site; USD 42,000 - 62,000; Full time

Job summary

Omni Hotels & Resorts in Oklahoma City is seeking a Loss Prevention Supervisor responsible for safeguarding guests and property while delivering exceptional service. You will conduct patrols, respond to emergencies, and maintain accurate incident reports to support safety and hotel operations.

As part of the Loss Prevention team, you will train colleagues, monitor CCTV, and assist with safety programs, ensuring compliance with policies and regulations while upholding guest trust and security

Qualifications

• Must have at least 1 year of Loss Prevention experience.
• Must be able to communicate effectively by telephone, email, radio and reporting.
• Must have basic computer knowledge.
• Must be able to reach various areas of the hotel/resort at a rapid pace if necessary.
• First Aid/CPR Certification is preferred.
• Must be able to remain calm and professional during stressful situations.
• Must be able to work a flexible schedule including day, evening, overnight shifts, weekends and holidays
• Ability to stand for extended periods of time (at least 8 hours/shift).
• Must be able to lift, push, pull, and carry moderate weight.
• Must be able to walk/stand for extended periods of time, with frequent bending and twisting.

Responsibilities

• Perform property patrols observing, reporting, and correcting safety and security deficiencies.
• Respond to all emergency calls, following established emergency procedures.
• Respond to complaints and requests for assistance in accordance with departmental and corporate policies and procedures. Provide assistance as necessary and support with outside agencies to ensure that assistance is received.
• Provide factual, thorough, and professional reports through written documentation of all incidents, events and actions taken during the course of a shift.
• Maintain integrity and continuity of lost and found articles as well as securing and releasing of found property in accordance with hotel policy and legal requirements.
• Maintain confidentiality regarding any information or action required in the course of duties in accordance with corporate and legal requirements.
• Perform initial investigations and follow-up to complaints, accidents and incidents.
• Support Director of Loss Prevention to develop, implement and manage safety and loss control programs & initiatives.
• Maintains complete knowledge of and compliance with departmental and resort policies/procedures.
• Monitor initial investigations and follow-up to guest/employee complaints, accidents and incidents, entering information from these incidents into database as needed .
• Provide and assist with all officer and resort wide safety/Loss Prevention training.
• Creates and ensures daily completion of staff checklists and necessary reports.
• Motivates staff and creates cohesive team.
• Provide guest and owners with accurate information; be knowledgeable of all aspects within the hotel and surrounding area.
• Monitor adherence to standard operating procedures.
• Clean and maintain a hygienic and organized work area.
• Administrative functions as related to the normal course of duties, i.e.: filing, report distribution photocopying, faxing, etc. as needed.
• Filing information related to incidents/accidents.
• Supervise employee locker audits.
• Monitor and follow up on footage from Loss Prevention cameras.

Skills

Communication

Computer skills

Calm under pressure

Job description

Omni Hotels & Resorts in Oklahoma City is seeking a Loss Prevention Supervisor responsible for safeguarding guests and property while delivering exceptional service. You will conduct patrols, respond to emergencies, and maintain accurate incident reports to support safety and hotel operations.

As part of the Loss Prevention team, you will train colleagues, monitor CCTV, and assist with safety programs, ensuring compliance with policies and regulations while upholding guest trust and security