Loss Prevention Supervisor

CoralTree Hospitality Group; San Diego (CA); Hybrid; USD 52,000 - 78,000; Full time

Job summary

This hands-on position requires visible leadership across departments, effective incident handling, and the ability to manage multiple tasks during events and peak periods. Some evenings, weekends, and overnight work may be required.

Qualifications

• Experience in hotel security, loss prevention, public safety, or related field.
• Supervisory or leadership experience preferred.
• Strong observation, communication, and problem-solving skills.
• Ability to stay calm and professional during emergencies or challenging situations.
• Good judgment and handling of sensitive information.
• Ability to write clear, accurate, objective reports.
• Comfort interacting with guests, Team Members, leaders, vendors, and emergency personnel.
• Ability to work independently and as part of a team.
• Ability to prioritize multiple situations in a busy resort environment.
• Basic computer skills and ability to learn security/hotel systems.
• CPR/First Aid certification or ability to obtain certification preferred.
• Flexible schedule including evenings, weekends, holidays, and overnight shifts.

Responsibilities

• Supervise and support Loss Prevention Officers during assigned shifts.
• Maintain a visible presence throughout the resort, including guest areas and back-of-house spaces.
• Respond to guest, Team Member, and property-related incidents promptly and professionally.
• Conduct and document investigations involving theft, property damage, safety concerns, and incidents.
• Prepare incident reports and maintain documentation.
• Monitor security systems, CCTV, alarms, and access points.
• Assist with emergency response procedures and life safety situations.
• Collaborate with hotel leadership and departments on security concerns.
• Assist with investigations involving Team Members with confidentiality.
• Monitor activity to identify safety or loss-prevention concerns.
• Assist with enforcing resort safety and security procedures.
• Support training for Loss Prevention Officers and staff on safety procedures.
• Provide direction during large events and high-occupancy periods.
• Conduct patrols and security checks of the property.
• Respond to disruptive behavior or unauthorized access appropriately.
• Complete shift logs, reports, inspections, and other documentation.
• Perform other duties as assigned.

Skills

Leadership

Observation

Communication

Problem solving

Report writing

Guest interaction

Teamwork

Multitasking

Attention to detail

CPR/First Aid certification

Tools

CCTV systems

Access control systems

Job description

Overview

Town and Country Resort | San Diego, CA

Town and Country Resort is looking for a Loss Prevention Supervisor to help create a safe, secure, and welcoming environment for our Team Members, guests, and property.

This is a hands-on leadership role for someone who is comfortable being visible throughout the resort, responding to incidents, supporting the Loss Prevention team, and working closely with hotel leadership and other departments. Starting rate $25 per hour. #towncountrySD

Responsibilities

What You'll Do

• Supervise and support Loss Prevention Officers during assigned shifts.
• Maintain a visible presence throughout the resort, including guest areas, back-of-house areas, parking areas, and meeting spaces.
• Respond promptly and professionally to guest, Team Member, and property-related incidents.
• Conduct and document investigations involving theft, property damage, safety concerns, accidents, disturbances, and other incidents.
• Prepare accurate and timely incident reports and maintain appropriate documentation.
• Monitor security systems, access points, CCTV, alarms, and other Loss Prevention equipment.
• Assist with emergency response procedures, including fire/life safety situations and other emergencies.
• Work closely with hotel leadership, People Services, Engineering, Front Office, Housekeeping, and other departments when security or safety concerns arise.
• Assist with investigations involving Team Members while maintaining appropriate confidentiality.
• Monitor resort activity and identify potential safety, security, or loss-prevention concerns.
• Support the implementation and enforcement of resort safety and security procedures.
• Assist with training Loss Prevention Officers and other Team Members on safety, security, and emergency procedures.
• Provide direction and support during large meetings, conventions, special events, and high-occupancy periods.
• Conduct regular patrols and security checks of the property.
• Respond appropriately to situations involving disruptive behavior, unauthorized access, suspicious activity, or other potential threats.
• Complete shift logs, reports, inspections, and other required documentation.
• Perform other duties as assigned.

Qualifications

What We're Looking For

• Previous experience in hotel security, loss prevention, public safety, or a related field.
• Previous supervisory or leadership experience preferred.
• Strong observation, communication, and problem-solving skills.
• Ability to remain calm and professional during emergencies or challenging situations.
• Good judgment and the ability to handle sensitive information appropriately.
• Ability to write clear, accurate, and objective reports.
• Comfortable interacting with guests, Team Members, leaders, vendors, and emergency personnel.
• Ability to work independently while also functioning as part of a team.
• Ability to prioritize multiple situations in a busy resort environment.
• Basic computer skills and the ability to learn security and hotel systems.
• CPR/First Aid certification or the ability to obtain certification is preferred.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and overnight shifts as needed.

Physical Requirements

This position requires regular walking and standing throughout the resort and may require responding quickly to different areas of the property. The position may also involve sitting, bending, reaching, climbing stairs, and occasionally assisting with emergency situations.

Why Join Town and Country?

At Town and Country Resort, no two days are exactly alike. Our 671-room resort, extensive meeting and event space, restaurants, bars, pools, and year-round activity create an environment where Loss Prevention plays an important role in keeping the entire property running safely and smoothly.

If you are someone who pays attention to the details, stays calm under pressure, and enjoys being part of a team, we'd like to meet you.

Come grow your career at Town and Country Resort.