Lead Loss Prevention Officer – Hospitality Security

Town & Country Resort; San Diego (CA); Presencial; USD 30 000 - 44 000; Tempo integral

Resumo da oferta

Town and Country Resort in San Diego seeks a Loss Prevention Supervisor to lead the security team, maintain a visible presence across guest areas and back‑of‑house spaces, and respond to incidents with professionalism. You will support hotel leadership, investigate incidents, and document reports to protect people and property.

Ideal candidates have supervisory experience, strong observation and communication skills, and the ability to stay calm under pressure during emergencies.

Qualificações

• Previous hotel security or loss prevention experience.
• Previous supervisory or leadership experience preferred.
• Strong observation, communication, and problem‑solving skills.
• Ability to remain calm and professional during emergencies or challenging situations.
• Good judgment and ability to handle sensitive information.
• Ability to write clear, accurate and objective reports.
• Comfortable interacting with guests, Team Members, leaders, vendors, and emergency personnel.
• Ability to work independently while also functioning as part of a team.
• Ability to prioritize multiple situations in a busy resort environment.
• Basic computer skills and ability to learn security and hotel systems.
• CPR/First Aid certification or ability to obtain certification is preferred.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and overnight shifts as needed.

Responsabilidades

• Supervise and support Loss Prevention Officers during assigned shifts.
• Maintain a visible presence throughout the resort, including guest areas, back‑of‑house areas, parking areas, and meeting spaces.
• Respond promptly and professionally to guest, Team Member, and property‑related incidents.
• Conduct and document investigations involving theft, property damage, safety concerns, accidents, disturbances, and other incidents.
• Prepare accurate and timely incident reports and maintain appropriate documentation.
• Monitor security systems, access points, CCTV, alarms, and other Loss Prevention equipment.
• Assist with emergency response procedures, including fire/life safety situations and other emergencies.
• Work closely with hotel leadership, People Services, Engineering, Front Office, Housekeeping, and other departments when security or safety concerns arise.
• Assist with investigations involving Team Members while maintaining appropriate confidentiality.
• Monitor resort activity and identify potential safety, security, or loss‑prevention concerns.
• Support the implementation and enforcement of resort safety and security procedures.
• Assist with training Loss Prevention Officers and other Team Members on safety, security, and emergency procedures.
• Provide direction and support during large meetings, conventions, special events, and high‑occupancy periods.
• Conduct regular patrols and security checks of the property.
• Respond appropriately to situations involving disruptive behavior, unauthorized access, suspicious activity, or other potential threats.
• Complete shift logs, reports, inspections, and other required documentation.
• Perform other duties as assigned.

Conhecimentos

Hotel security

Loss prevention

Supervisory experience

Observation skills

Communication skills

Problem solving

Calm under pressure

Report writing

Team player

Flexible schedule

Ferramentas

CCTV

Descrição da oferta de emprego

Town and Country Resort in San Diego seeks a Loss Prevention Supervisor to lead the security team, maintain a visible presence across guest areas and back‑of‑house spaces, and respond to incidents with professionalism. You will support hotel leadership, investigate incidents, and document reports to protect people and property.

Ideal candidates have supervisory experience, strong observation and communication skills, and the ability to stay calm under pressure during emergencies.