Loss Prevention Officer

CoralTree Hospitality Group; San Diego (CA); Hybrid; USD 29,000 - 32,000; Full time

Job summary

Town and Country Resort in San Diego, CA, seeks a Loss Prevention Officer to protect guests, Team Members, and property while maintaining a safe, welcoming environment at a busy 24-hour resort.

You'll patrol grounds, monitor cameras, respond to emergencies, conduct investigations, and collaborate with Front Office, Engineering, and housekeeping to uphold policies and safety standards. Starting rates $21.50–$22.50 hourly based on shift.

Qualifications

• Experience in security or hospitality preferred.
• Strong observation, communication, and problem-solving skills.
• The ability to remain calm, professional, and objective during challenging situations.
• Good judgment and the ability to recognize when to respond independently and when to contact a supervisor or emergency services.
• Comfort using computers, radios, surveillance systems, and incident-reporting software.

Responsibilities

• Patrol resort grounds, guest areas, meeting spaces, parking areas, and back-of-house locations to promote a safe environment.
• Monitor surveillance systems and access points, identifying and reporting suspicious activity or potential security concerns.
• Respond promptly to emergencies, alarms, disturbances, and requests for assistance.
• Conduct safety checks and report hazards, suspicious conditions, and security vulnerabilities.
• Assist with emergency evacuations, medical incidents, fire alarms, and other emergency procedures.

Skills

Security experience

Loss prevention

Hospitality

Communication

Calm under pressure

Tools

Surveillance systems

Incident-reporting software

Job description

Overview

Protect the Resort. Support the Team. Create a Safe Environment.

At Town and Country Resort, creating a welcoming and safe environment is everyone's responsibility. As a Loss Prevention Officer, you will help protect our Team Members, guests, property, and assets while ensuring our resort remains a safe, secure, and enjoyable destination.

This role is about more than security. It requires sound judgment, attention to detail, professionalism, and the ability to respond calmly to a variety of situations in a busy, 24-hour resort environment.

Why Town and Country Resort?

We are a San Diego landmark with a fresh perspective, a lively resort atmosphere, and a team that takes pride in creating memorable experiences. From conventions and celebrations to family getaways and everyday resort life, there is always something happening here.

Join a team where your awareness, professionalism, and commitment to safety make a meaningful difference every day.

Starting rates $21.50 - $22.50 based on shift. #towncountrySD

Responsibilities

What You Will Do

Safety and Security

• Patrol resort grounds, guest areas, meeting spaces, parking areas, and back-of-house locations to promote a safe environment.

• Monitor surveillance systems and access points, identifying and reporting suspicious activity or potential security concerns.

• Respond promptly to emergencies, alarms, disturbances, and requests for assistance.

• Conduct safety checks and report hazards, suspicious conditions, and security vulnerabilities.

• Assist with emergency evacuations, medical incidents, fire alarms, and other emergency procedures.

Loss Prevention and Investigations

• Help protect resort assets, equipment, supplies, and guest and Team Member property from loss, damage, or theft.

• Document incidents, accidents, and security concerns accurately and objectively.

• Assist with internal investigations involving missing property, theft, policy violations, and other reported concerns.

• Preserve relevant information, including surveillance footage and witness statements, in accordance with resort procedures.

• Maintain confidentiality and share sensitive information only with authorized individuals.

Guest and Team Member Support

• Provide a visible, approachable security presence throughout the resort.

• Assist guests and Team Members with safety concerns, directions, and requests for assistance.

• Respond professionally to disputes and disruptive behavior, using de-escalation techniques whenever possible.

• Enforce resort policies consistently, respectfully, and without unnecessary confrontation.

• Work closely with Front Office, Housekeeping, Engineering, Food and Beverage, and resort leadership.

Communication and Documentation

• Prepare detailed incident reports before the end of the shift or as otherwise directed.

• Communicate important security issues and ongoing concerns during shift changes.

• Maintain accurate records of lost and found property, key control, access issues, and other assigned security functions.

• Follow established procedures for evidence handling, incident escalation, and emergency response.

Qualifications

What You Bring

• Previous experience in security, loss prevention, hospitality, or a related field preferred.

• Strong observation, communication, and problem-solving skills.

• The ability to remain calm, professional, and objective during challenging situations.

• Good judgment and the ability to recognize when to respond independently and when to contact a supervisor or emergency services.

• Comfort using computers, radios, surveillance systems, and incident-reporting software.

• A commitment to protecting confidential information and treating everyone with respect.

• Flexibility to work a variety of shifts, including evenings, overnight shifts, weekends, and holidays.

Physical Requirements

• Ability to walk and patrol the resort for extended periods.

• Ability to stand, climb stairs, and navigate indoor and outdoor areas, including parking lots and event spaces.

• Ability to respond promptly to incidents and assist with emergency procedures.

• Ability to lift and carry equipment or other items as reasonably required for the position, with or without reasonable accommodation.

Important Qualifications

• Must meet applicable California requirements for the position, including any required security guard registration and training.

• A valid California driver's license may be required if driving is an assigned responsibility.

• Must successfully complete applicable pre-employment requirements.

Why Town and Country Resort?

Town and Country Resort is a San Diego landmark in Mission Valley, featuring 671 guest rooms, extensive meeting and event space, multiple dining venues, and a lively resort atmosphere. Our Loss Prevention team plays an important role in protecting the people, experiences, and property that make our resort special.