Loss Prevention & Safety Investigator

JCPenney; Newark (DE); On-site; USD 24,000 - 30,000; Full time

Benefits offered by this job

Benefits package

Associate discount

401(k)

Job summary

JCPenney in Newark, DE is seeking a Loss Prevention Associate to support shrinkage, safety awareness and surveillance across the store. You will aid store management, observe activities, collect intelligence, and assist with interviewing suspects in accordance with policy and local law.

The role emphasizes incident investigations, record keeping, and collaboration with law enforcement. The company offers a competitive benefits package including medical/dental/vision, life insurance, paid

Qualifications

• AP knowledge- Learn and stay up to date on Company policy and procedures relating to loss prevention and relevant local legal requirements.
• Balanced Temperament - Maintains composure and handle high stress situations in a calm/effective manner. Handles difficult situations with discretion.

Responsibilities

• Supports Shrinkage and Safety Awareness programs - Aides Store Management to communicate current shrinkage and safety topics.
• Conducting surveillance - Observes customer's and contractor's (CCTV/floor) activities to detect theft, fraud or suspicious activity, collects investigative intelligence related to ORC activity and fraud, takes direction from AP management to monitor team member activity as needed, reports infractions of company policy to AP and/or store management.
• Detaining and Interviewing suspects - Conducts interviews in accordance with local laws and Company policy on customers and contractors suspected of theft, reports suspected fraud to AP management or Market Investigations as needed.
• Maintaining records - Creates and manages records using approved Company methods, proper retention of evidence and disposition of recovered merchandise.
• Participating in Court Hearings - Attends hearings, updates appropriated files and maintains relationships with local law enforcement.
• Supports Safety programs - Identifies and address potential hazards to customers and associates, takes initiative to correct minor hazards, conducts incident investigations and completes associated reports.
• Supports Internal investigations - Takes direction from AP management to collect evidence regarding internal investigations, acts as an interview witness as needed.

Skills

AP knowledge

Balanced Temperament

Job description

JCPenney in Newark, DE is seeking a Loss Prevention Associate to support shrinkage, safety awareness and surveillance across the store. You will aid store management, observe activities, collect intelligence, and assist with interviewing suspects in accordance with policy and local law.

The role emphasizes incident investigations, record keeping, and collaboration with law enforcement. The company offers a competitive benefits package including medical/dental/vision, life insurance, paid