Loss Prevention Officer - Overnight

HM alpha Hotels & Resorts; Tucson (AZ); In loco; USD 25.000 - 39.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance (medical, dental, and

HSA available

Employee Assistance Program

401(k) with match

Descrizione del lavoro

HM Alpha Hotels & Resorts is hiring a Loss Prevention Officer to maintain a safe environment for guests and staff at the Tucson property. You will patrol lobbies, public areas, and corridors, respond to incidents, and assist in emergencies to protect the property and guest experience.

The role requires strong communication skills, the ability to interview guests and employees, and collaboration with hotel leadership and local authorities.

Competenze

• High School Diploma or equivalent required.
• Background check completion required prior to employment.
• Experience in security or loss prevention is preferred.
• Strong verbal communication and guest service skills are essential.

Mansioni

• Patrol lobbies, corridors, and public rooms to maintain a visible security presence and deter incidents.
• Patrol public areas to detect fires, unsafe conditions and damaged or inoperative safety equipment.
• Warn or eject troublemakers and caution careless individuals as needed.
• Obtain assistance for accident victims and file accident reports.
• Notify staff of suspicious persons and potential security concerns.
• Assist management and local authorities during emergency situations.
• Assist with recovery of property left by guests who may have left without paying.
• Other duties as assigned.

Conoscenze

Patrol security presence

Interview guests and employees

Emergency response

Effective communication

Formazione

High School Diploma or equivalent

Descrizione del lavoro

The Loss Prevention Officer will be instrumental in creating a safe, secure, and welcoming environment for guests and staff. By proactively patrolling the property, responding to incidents, and assisting in emergencies, you will help maintain the integrity of the hotel's operations and guest experience. Your role ensures that every individual on the premises feels protected and that the property remains compliant with regulations and internal policies.

HOW YOU'LL SHAPE THE EXPERIENCE & FUTURE

• Patrol lobbies, corridors, and public rooms, confer with management, interview guests and employees and interrogates persons to detect infringements, investigate disturbances, complaints, thefts, vandalism, etc.
• Patrol public areas to detect fires, unsafe conditions and damaged or inoperative safety equipment.
• Warn or eject troublemakers and cautions careless persons.
• Obtain assistance for accident victims and file accident reports.
• Notify staff of presence of persons with questionable reputations.
• Assist management and enforcement officers in emergency situations.
• May enter and check rooms of guests suspected of leaving without paying bill to confirm suspicions and to seize any remaining personal property.
• Other duties as assigned.

KEY STRENGTHS FOR SUCCESS

• Consistently alert to detect disturbances, suspicious behavior, and safety risks across hotel premises.
• Capable of responding swiftly and calmly to emergencies, accidents, or security concerns, securing assistance as needed.
• Strong verbal communication skills to interact professionally with guests, team members, and local authorities.

PROFESSIONAL EXPERIENCE

• Experience in security, loss prevention, or a guest-facing safety role preferred.
• Patrolling lobbies, public areas, and corridors to maintain a visible security presence.
• Investigating disturbances, thefts, or complaints by interviewing involved individuals.
• Responding to fires, unsafe conditions, and accidents.
• Supporting hotel leadership and local authorities during emergency situations.
• Identifying and addressing suspicious behavior or individuals on property.
• Assisting with recovery of property left by guests who may have left without settling their accounts.

ACADEMIC BACKGROUND

• High School Diploma or equivalent required.
• Medical, dental, and vision (HSA available)
• Company-paid disability & life insurance
• Employee Assistance Program
• 401(k) with match

Position Requirements

Successful completion of a background check is required prior to employment.

Category Loss Prevention

Location Westin La Paloma Resort and Spa 263

Full-Time/Part-Time Full-Time

Shift -not applicable-

User1

Number of Openings 1

Req Number LOS-26-00053

CA Pay Range

EOE Statement HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.

This position is currently accepting applications.