Loss Prevention Officer

Kickapoo Lucky Eagle Hotel, LLC

Victoriano Hernandez Colonia (TX)

On-site

USD 36,000 - 48,000

Full time

14 days+

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Benefits offered by this job

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Entertimeonline is seeking a Loss Prevention Officer to protect guests, team members, and property. The role involves patrolling, hazard identification, incident reporting, and coordinating with leadership and authorities to maintain a safe environment.

The ideal candidate has strong observation skills, English communication abilities, and training in security procedures. Flexibility for varying shifts is required to support hotel safety and guest service.

Qualifications

Knowledge of basic hotel security, safety, loss-prevention and access-control procedures.
Ability to recognize hazards, security concerns and situations requiring immediate attention.
Ability to respond to incidents while following established procedures and authority.
Strong written and verbal communication skills in English; Spanish or other languages are a plus.

Responsibilities

Maintain a visible security presence throughout the hotel and patrol assigned areas.
Identify hazards and report incidents, thefts, or policy violations promptly.
Document incidents with logs, reports, and photographs as required.
Assist guests and team members during emergencies and evacuations.
Use de-escalation techniques to manage conflicts within scope of authority.
Coordinate with hotel departments and authorities as needed.

Skills

Hotel Security

Observation & Attention

De-escalation Techniques

English Communication

Situational Awareness

Education

High school diploma or GED

Security training (Level 1 or equivalent)

Tools

Data-entry software

Job description

Description

The Loss Prevention Officer is responsible for protecting hotel guests, team members, visitors, Company assets, information, and property by maintaining a visible security presence, conducting routine patrols, identifying and addressing safety hazards, responding to incidents, and enforcing established Hotel safety, security, and loss-prevention procedures. The position supports a safe, secure, and hospitable environment while exercising sound judgment, discretion, professionalism, and respect in all interactions.

Essential Duties and Responsibilities

1. Ensure compliance with applicable Tribal, Federal, and other laws, regulations, and Hospitality policies and procedures.

2. Maintain an alert, professional, and visible security presence throughout assigned hotel areas, including entrances, public areas, back-of-house areas, parking areas, and other designated locations.

3. Conduct routine and directed interior and exterior patrols and inspect doors, locks, emergency exits, stairwells, corridors, parking areas, loading areas, restricted areas, and other designated locations for safety and security concerns.

4. Identify and promptly report hazards, security concerns, suspicious activity, property damage, policy violations, unauthorized access, theft, vandalism, disturbances, and other incidents affecting guests, team members, or property.

5. Monitor authorized surveillance, access-control, alarm, radio, and other security or safety systems as assigned and use related information only for legitimate business purposes.

6. Respond promptly and appropriately to guest and team member incidents, medical emergencies, fire alarms, evacuations, wellness checks, safety concerns, and requests for assistance.

7. Contact Hotel Leadership, emergency services, law enforcement, or other appropriate authorities when required by the circumstances and established procedures.

8. Use appropriate de-escalation techniques when addressing conflicts or difficult situations and remain within the authority, training, and scope of the position.

9. Prepare timely, accurate, objective, and complete activity logs, patrol records, incident reports, witness statements, photographs, and other required documentation.

10. Immediately report guest or team member accidents, injuries, allegations, property damage, security incidents, or other reportable events through the established chain of command and to the appropriate Company department.

11. Preserve incident scenes and protect evidence, photographs, video requests, records, and other relevant materials in accordance with established procedures.

12. Maintain appropriate chain-of-custody documentation for evidence, recovered property, and other materials requiring controlled handling.

13. Support authorized investigations, liability claims, internal audits, risk assessments, and follow-up reviews by gathering factual information, safeguarding records, and cooperating with authorized departments and agencies.

14. Maintain effective communication and cooperation with Hotel Operations, Facilities, Housekeeping, Front Office, Human Resources, Legal and Claims, and other departments as necessary to support safety, guest service, and business continuity.

15. Participate in safety committee activities, emergency drills, inspections, risk assessments, and safety or security training as assigned.

Note: The essential functions listed above are intended to provide a general representation of the duties and responsibilities of the position and are not intended to be an exhaustive list. Duties and responsibilities may be modified based on organizational needs and as determined by management.

Knowledge, Skills and Abilities

Knowledge of basic hotel security, safety, loss-prevention, emergency-response, and access-control procedures.
Ability to recognize safety hazards, security concerns, suspicious activity, and situations requiring immediate attention.
Ability to respond appropriately to incidents while remaining within established procedures and the authority of the position.
Strong observation, situational-awareness, and attention-to-detail skills.
Strong written and verbal communication skills in English; Spanish or other language skills are a plus.
Ability to prepare accurate, objective, and detailed reports and documentation.
Ability to gather information, establish facts, identify discrepancies, and communicate findings appropriately.
Ability to exercise sound judgment, discretion, and confidentiality.

Education and Experience Requirements

Minimum Qualifications:

High school diploma or GED preferred.
Strong verbal and written communication skills.
Familiarity with computer software and data-entry applications.

Preferred Qualifications:

Minimum of two (2) years of experience as a security guard, security officer, loss-prevention officer, or related position.
Level 1 Security Officer training or equivalent security training.
Knowledge of applicable local, state, Tribal, and Federal laws and regulations.
Previous hotel, hospitality, loss-prevention, public safety, or emergency-response experience.
Spanish or other language skills are a plus.

NATIVE AMERICAN PREFERENCE

KTTT recognizes employment preference for qualified KTTT Tribal Members and other qualified Native American Tribal Members, including preference in recruitment, hiring, promotions, layoffs, and reductions in force, provided the individual meets the minimum qualifications for the position.

Special Requirements

Must possess and maintain a valid state-issued driver's license.
Must successfully complete all required background checks and screenings.
Must maintain any required licenses, certifications, or authorizations applicable to the position.
Must successfully complete all required security, safety, emergency-response, and Hotel training.
Must be available to work varying shifts, including nights, weekends, holidays, and overtime as business needs require.

Physical Requirements

Stand and walk for extended periods.
Sit, bend, stoop, kneel, push, pull, and reach as necessary to perform assigned duties.
Respond promptly to emergency situations and move throughout the Hotel and property as required.
Communicate effectively in person, by telephone, radio, and other telecommunications equipment.
Maintain concentration and attention to detail for prolonged periods.
Use close, distance, peripheral, and depth vision to perform security, observation, documentation, and patrol duties.
Demonstrate sufficient hand-eye coordination and manual dexterity to operate keyboards, touch-screen devices, telephones, radios, access-control equipment, and other assigned equipment.
Frequently lift, carry, push, and/or move items weighing up to 50 pounds .
Work is performed throughout the Hotel, including public areas, guest areas, back-of-house areas, entrances, parking areas, loading areas, and other assigned locations.
Frequent walking, standing, and interaction with guests, team members, vendors, and members of the general public.
May be required to work indoors and outdoors and may be exposed to hot, cold, wet, or changing weather conditions.
Temperature-controlled environments may have varying noise levels, including occasional exposure to elevated noise.
May occasionally be exposed to cigarette smoke in designated areas, if applicable.
Extended hours and varying schedules may be required, including evenings, nights, weekends, holidays, and overtime.
Must be able to remain professional and effective in a fast-paced environment and when responding to difficult or stressful situations.
May encounter situations involving distressed, upset, or uncooperative individuals and must respond in accordance with established safety and de-escalation procedures.
May be required to travel when necessary to perform essential job functions.

Health, Safety and Conduct Requirements

The team member must follow all Hotel health and safety requirements, properly use and care for assigned personal protective equipment, immediately report defective or missing equipment, and comply with applicable hygiene, exposure-control, emergency-response, security, and workplace-conduct procedures. A professional, service-focused presence is required at all times.

Conditions of Employment

Must be legally authorized to work in the United States.
Must be at least 18 years of age.
Must have reliable transportation to and from work.
Must comply with the Hospitality Handbook and all applicable Company policies and procedures.
Must maintain any required license, certification, or authorization applicable to the position.
Must be able to obtain and retain a KTTT Gaming Commission License if required for the position, including successful completion of any required background check.
Must successfully complete all required background checks, screenings, and training applicable to the position.

Summary

DISCLAIMER

Employment in this position is at will, which means that either the employee or the employer may terminate the employment relationship at any time, with or without cause or notice, subject to applicable law.

The statements contained in this job description are intended to describe the general nature, level, and scope of work performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, qualifications, or skills required. Management reserves the right to modify, add, or remove duties and responsibilities as business needs require.