F&B Wok Inn Assistant Manager

Kickapoo Lucky Eagle Casino Hotel; Eagle Pass (TX); On-site; USD 75,000 - 95,000; Full time

Job summary

Kickapoo Lucky Eagle Casino Hotel in Eagle Pass, TX, seeks an experienced F&B Manager to oversee administrative duties and ensure a pleasant dining and beverage experience for guests while maintaining a positive demeanor and team spirit.

You will supervise front-of-house staff, ensure compliance with tribal, federal and gaming laws, manage schedules, training, and financial reporting, and partner with Finance/IT to capture revenues accurately.

Qualifications

• Must have a High School Diploma or GED.
• Must be able to obtain and maintain a current TABC Certification.
• Experience in cash handling and in restaurant/beverage operations.
• 3+ years in restaurant and beverage operations; gaming experience preferred.

Responsibilities

• Ensure compliance with tribal, federal and gaming laws and Kickapoo policies.
• Provide high standards of guest services by listening and addressing concerns.
• Supervise daily activities, reviews, scheduling, training and workload.
• Complete daily financial tools and reports; assist with financial reporting.
• Assist with revenue capture, inventory programs and labor control.
• Maintain proper bar operation, cleanliness, and stock levels; shift coverage when needed.
• Ensure staff knowledge of TABC laws and obtain necessary certifications.
• Hire and train front-of-house staff; handle guest issues professionally.
• Monitor security and confidentiality of information; attend required trainings.
• Adhere to health/sanitation standards and escalate issues to managers.

Skills

Independent work

Leadership

Guest service

Communication

Multi-tasking

Problem solving

Confidentiality

Team collaboration

Education

High School Diploma or GED

Job description

Reports To

F&B Manager

Supervises

F & B Supervisors

Job Summary

Assist in overseeing administrative functions of the department to ensure a pleasant dining and
beverage experience for all our guests while maintaining a positive demeanor and pleasant
attitude towards all guests and team members.

Essential Functions

• 1) Ensure compliance with the applicable Tribal, Federal and other laws and gaming regulations
  and Kickapoo Lucky Eagle policies and procedures.
• 2) Ensure the highest possible standards of guest services by properly listening and responding
  to guest and team member concerns and questions.
• 3) Supervise day-to-day activities of team members to include performance reviews, rewards,
  discipline, time and attendance, scheduling, shift bids, training, plan work, assign work,
  direct work, address complaints and resolve issues.
• 4) Complete required daily financial tools and reports.
• 5) Assist in working with Finance and IT to ensure that all revenues are captured and reported
  accurately.
• 6) Assist and keeps track of the inventory programs of the department.
• 7) Assist with labor control, menu engineering and financial reporting.
• 8) Periodically check on guests to ensure their service needs are met.
• 9) Ensure that all maintenance faults and any accidents or incidents are reported to the proper
  personnel immediately.
• 10) Ensure that venues are properly stocked.
• 11) Maintain adequate staffing levels to ensure guest satisfaction.
• 12) Assist in the training of front-of-the-house personnel.
• 13) Responsible for the knowledge of all TABC laws, ordinance, and implementation of these
  requirements, and ensure TABC certification of all required staff.
• 14) Responsible for covering a shift when a team member is unable to report for work or finds
  coverage to keep venues operating to job standards.
• 15) Cover breaks for all front of the house team members when necessary.
• 16) When working as a cash handling team member, all requirements/job duties from a
  cashier/bartender will apply. Must take out till from Cage and turn in till at the end of the
  shift. Must balance out and turn in any cash equivalent slips with balance sheet attached to
  the Revenue Audit drop box.
• 17) Check front-of-the-house areas ensuring these locations have been swept, mopped, sanitized
  and that all equipment is clean and organized.
• 18) Checking that all bars are clean and all items are in their designated place.
• 19) Check out keys to open and close bars.
• 20) Check out cigarette keys to open cigarette machines when there are problems with the
  machine or in need of restocking.
• 21) Ensure all areas are properly cleaned and sanitized before closing each shift.
• 22) Maintain and enforce health department guidelines and sanitation practices.
• 23) Promptly and professionally handle guest issues and communicate problems and concerns to
  department managers.
• 24) When necessary will assist with the checking in and storing of products when delivered.
• 25) Recommend ideas for improvements for turnover and profitability to management.
• 26) Demonstrate and promote KLECH core values and MAD skills.
• 27) Manage and maintain security of confidential information entrusted to position.
• 28) Attend and satisfactorily complete all required training as assigned.
• 29) Monitor compliance with Federal currency transaction reporting requirements, Title 31
  requirements and IRS Currency Transaction Reports and property established Anti-Money
  Laundering policies. Maintain accurate MTL, MIL, CTR and SAR as needed.
• 30) The essential functions listed above are not an all-inclusive list but rather a general
  representation of the duties and responsibilities pertinent to this position. The duties and
  responsibilities will be subject to change based on organizational needs and/or deemed
  necessary by the Director.
• 31) Perform other duties as assigned.

Minimum Requirements To Qualifications

• 1) Must have a High School Diploma or GED.
• 2) Must be able to obtain and maintain a current TABC (seller/server) Certification.
• 3) Must have experience in cash handling.
• 4) Minimum three (3) years' experience in both restaurant and beverage operations.
• 5) Experience with accounting principles for conducting inventories and financial reporting, preferred.
• 6) Gaming industry experience, preferred.
• 7) Strong communication skills in English both written and oral. Spanish or other language skills a plus.
• Other Criteria: Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed.
• Skills and Abilities:
  • 1) Ability to work independently with minimal supervision.
  • 2) Ability to maintain effective relationships with the General Manager, Directors, Managers,
    vendors and all staff.
  • 3) Ability to work under pressure in a fast paced, stressful environment.
  • 4) Ability to meet multiple deadlines and multi-task.
  • 5) Ability to have strong critical thinking, analytical and guest service skills.
  • 6) Must possess a positive attitude with strong organizational and leadership qualities.
  • 7) Ability to add, subtract, multiply and divide in all units of measure.
  • 8) Ability to define problems, collect data, establish facts and draw conclusions.
  • 9) Ability to understand complex instructions and material.
  • 10) Ability to establish and maintain professional relationships with individuals of varying social
    and cultural backgrounds and with co-workers of all levels.
  • 11) Ability to work effectively with individuals and demonstrate leadership and team building
    skills with empathy and enthusiasm.
  • 12) Ability to maintain confidentiality.
  • 13) Ability to follow and comply with established Casino guest service programs.

Physical Demands

• 1) While performing the duties of this position, the team member is regularly required to stand,
  sit, walk, push, pull, climb and bend for extended periods; reach with hands and arms; talk
  and listen on a regular basis.
• 2) The team member must be able to concentrate for prolonged periods.
• 3) Specific vision abilities required by this job include close vision, distance vision, peripheral
  vision and depth perception.
• 4) The team member must be able to communicate effectively in person or using
  telecommunications equipment.
• 5) The team member must have the hand-eye coordination and manual dexterity to operate a
  keyboard, touch-screen display, telephone and calculator.
• 6) Frequently lift and/or move up to 30 lbs.

Work Environment

• 1) Casino floor, back of the house and normal office setting.
• 2) Frequent walking and standing in a smoke filled environment and frequent contact with the
  general public.
• 3) Temperature controlled environment with varying noise levels. May be exposed to high
  levels of noise throughout the day.
• 4) Extended hours and irregular shifts may be required including nights, weekends and
  holidays.
• 5) Must be able to perform under pressure and work long hours under stressful conditions.
• 6) May be exposed to the risks associated in attempting to resolve issues with difficult guests
  and extremely irate staff members.
• 7) May be exposed to various types of lighting including, but not limited to: artificial
  fluorescent lights, flashing lights, strobe lights, multiple colored lights, etc.
• 8) Travel may be required to perform one or more essential functions of this position.

Conditions Of Employment

• 1) Must be able to obtain and retain a KTTT Gaming Commission License, including successful
  completion of background check necessary to obtain and maintain license. Responsible to
  keep all documents current and valid at all times.
• 2) Must be able to provide authorization to work in the United States.
• 3) Must be at least 18 years of age.
• 4) Must have access to reliable transportation to commute to and from work.
• 5) Must comply with KLEC handbook, internal policy and procedures, and gaming regulations
  set within KLEC.

Source: Hospitality Online