Loss Prevention Officer

Jewel-Osco; Melrose Park (IL); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Weekly pay

Health benefits

Paid Time Off

Employee discounts

Flexible schedules

Training & development

Job summary

Albertsons Companies Inc. is seeking a Security/Loss Prevention Supervisor in Melrose Park, IL to oversee access control, CCTV systems, and incident reporting. The role requires coordinating emergency responses and maintaining logs while liaising with management and police.

The position emphasizes teamwork, independent work, and strong customer service skills in a fast-paced retail environment. Weekend and night shifts are required as business dictates.

Qualifications

• Customer service experience required.
• Proficient computer skills including MS Office and CCTV systems.
• Ability to work independently and handle situations without supervisor.
• Solid judgment, problem solving and decision making.
• Strong interpersonal and communication skills.
• Ability to lead and influence others; handle confidential information.
• Must multitask in a fast-paced environment.

Responsibilities

• Supervises surveillance, alarms and CCTV; coordinates access control.
• Manages incoming telephone communications from the complex.
• Communicates emergency information to DC Security Operations.
• Maintains activity logs and files shift paperwork.
• Maintains access records for the complex card system.
• Performs security audits of CCTV and alarm systems.
• Documents Loss Prevention activities and incident reports.
• Coordinates emergency response with police and fire departments.
• Monitors Yard Management System and complex traffic.
• Assists with investigations and provides detailed info to management.
• Performs other related duties as assigned.

Skills

Customer Service

MS Office

CCTV Knowledge

Leadership

Conflict Resolution

Communication Skills

Multitasking

Confidentiality

Tools

Microsoft Office

Security CCTV System

Job description

Primary Job Functions

• Supervises and monitors access system, intrusion/fire alarms, emergency phones and CCTV system
• Manages all incoming telephone communications from complex
• Responsible for communicating emergency information to DC Security Operations
• Maintains an activity log documenting all information relevant to tasks performed
• Reviews all shift paperwork for completeness and accuracy, also responsible for the proper filing of all shift paperwork
• Maintains records, and creates access related to the complex card access system
• Conducts maintenance audits of security equipment i.e., CCTV, alarm systems etc
• Assist with Security Investigations and provide detailed information to DC Management regarding card access and CCTV video.
• Documents all Loss Prevention activities at the gates/lobbies as required by established Loss Prevention procedures
• Completes incident reports to document Security Loss Prevention related issues. Forwards reports to Security management/Supervision for follow up.
• Responsible for emergency notification to Police and Fire departments, and dispatching security personnel for emergency response.
• Monitors Yard Management System (PINC) making needed adjustments
• Monitors and adjusts all inbound and outbound complex traffic, using Google Documents
• Performs other related duties as assigned
• Answer telephone calls, tactfully handle inquiries and transfer to appropriate party

Technical Knowledge And Organizational Skills

• Customer Service experience required
• Proficient computer skills including Microsoft Office and Security CCTV System Knowledge required
• Ability to work independently/ability to work through a situation in the absence of the Loss Prevention Supervisor
• Sound judgment in decision making and problem solving.
• Strong conflict resolution skills
• Ability to work effectively with all levels of associates and management
• Strong interpersonal skills
• Ability to lead and influence others
• High degree of initiative; proven team player, excellent customer service skills
• Excellent written and verbal communication skills
• Must be able to manage confidential information
• Must be able to multitask

Operational Awareness

• Sits for extended periods of time
• Most work is performed under general office conditions in a temperature-controlled environment
• Workday is fast paced;
• Weekend/nights as business dictates

Why You Will Choose Us

Albertsons Companies Inc. has always been a people-oriented business, and thoughtful people practices remain a core element of our company’s philosophy. Our goal is to continue to bring people together around the joys of food and to inspire well-being and that starts with people like you bringing your unique self to our company and making it one person stronger and better!

We Also Provide a Variety Of Benefits Including

• Inclusive work culture built on belonging
• Competitive Wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Flexible work schedules
• Associate discounts
• Leaders invested in your training, career growth & development.
• Health and welfare benefits for eligible employees (Medical, Dental, 401k and more!)
• Vacation / Paid Time Off

Our Values

• We put people first.
• We are customer driven.
• We value different perspectives.
• We raise the bar.
• We act as owners.
• We are one team.
• We build belonging.
• We are committed to a healthy future.