Loss Prevention Officer

Hilton Indianapolis Hotel & Suites; Indianapolis (IN); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision (HSA)

Company-paid disability & life

401(k) with match

Paid vacation & sick time

Job summary

Hilton Indianapolis Hotel & Suites seeks a Loss Prevention Officer dedicated to maintaining a safe environment for guests and staff. This role involves proactive patrolling, responding to incidents, and ensuring compliance with regulations.

The ideal candidate will communicate effectively, respond calmly to emergencies, and have a background in security or safety roles. Benefits include medical and dental coverage, 401(k) with match, and employee discounts.

Qualifications

• Experience in security, loss prevention, or a guest-facing safety role preferred.
• Strong ability to identify and address suspicious behavior.
• Capability to assist with recovery of property left by guests.

Responsibilities

• Patrol lobbies, corridors, and public rooms.
• Investigate disturbances, thefts, or complaints.
• Notify staff of individuals with questionable reputations.

Skills

Alertness to disturbances

Swift emergency response

Verbal communication skills

Education

High School Diploma or equivalent

Job description

Description

The Loss Prevention Officer will be instrumental in creating a safe, secure, and welcoming environment for guests and staff. By proactively patrolling the property, responding to incidents, and assisting in emergencies, you will help maintain the integrity of the hotel’s operations and guest experience. Your role ensures that every individual on the premises feels protected and that the property remains compliant with regulations and internal policies.

Division Hilton Indianapolis

The Loss Prevention Officer will be instrumental in creating a safe, secure, and welcoming environment for guests and staff. By proactively patrolling the property, responding to incidents, and assisting in emergencies, you will help maintain the integrity of the hotel’s operations and guest experience. Your role ensures that every individual on the premises feels protected and that the property remains compliant with regulations and internal policies.

How You’ll Shape The Experience & Future

• Patrol lobbies, corridors, and public rooms, confer with management, interview guests and employees and interrogates persons to detect infringements, investigate disturbances, complaints, thefts, vandalism, etc.
• Patrol public areas to detect fires, unsafe conditions and damaged or inoperative safety equipment.
• Warn or eject troublemakers and cautions careless persons.
• Obtain assistance for accident victims and file accident reports.
• Notify staff of presence of persons with questionable reputations.
• Assist management and enforcement officers in emergency situations.
• May enter and check rooms of guests suspected of leaving without paying bill to confirm suspicions and to seize any remaining personal property.
• Other duties as assigned.

KEY STRENGTHS FOR SUCCESS

• Consistently alert to detect disturbances, suspicious behavior, and safety risks across hotel premises.
• Capable of responding swiftly and calmly to emergencies, accidents, or security concerns, securing assistance as needed.
• Strong verbal communication skills to interact professionally with guests, team members, and local authorities.

Professional Experience

• Experience in security, loss prevention, or a guest-facing safety role preferred.
• Patrolling lobbies, public areas, and corridors to maintain a visible security presence.
• Investigating disturbances, thefts, or complaints by interviewing involved individuals.
• Responding to fires, unsafe conditions, and accidents.
• Supporting hotel leadership and local authorities during emergency situations.
• Identifying and addressing suspicious behavior or individuals on property.
• Assisting with recovery of property left by guests who may have left without settling their accounts.

ACADEMIC BACKGROUND

• High School Diploma or equivalent required.

Benefits

• Medical, dental, and vision (HSA available)
• Company-paid disability & life insurance
• Employee Assistance Program
• Supplemental benefits
• 401(k) with match
• Employee discounts
• Paid vacation & sick time
• Hourly position $18 an hour

Position Requirements

Successful completion of a background check is required prior to employment.

EOE Statement

HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.