Overnight Loss Prevention Supervisor

Omni Hotels & Resorts; Atlanta (GA); On-site; USD 45,000 - 60,000; Full time

Job summary

Omni Hotels & Resorts is hiring a Loss Prevention Supervisor for their Omni Atlanta Hotel at Centennial Park in downtown Atlanta. The role focuses on protecting guests and property by patrolling, responding to emergencies, and investigating incidents.

You will prepare reports, manage security procedures, and support loss prevention programs while coordinating with departments and outside agencies as needed. Flexibility to work varying shifts is required.

Qualifications

• 1 year or more of Loss Prevention experience.
• Basic computer skills required.
• Valid driver's license with satisfactory MVR.
• Ability to stand/walk for long periods and access all hotel areas.
• First Aid/CPR certification is preferred.
• Ability to work a flexible schedule including days, evenings, overnights, weekends and holidays.
• Maintain confidentiality and professionalism in stressful situations.

Responsibilities

• Perform property patrols to identify safety and security deficiencies.
• Respond to emergencies following established procedures.
• Address guest requests and complaints per policy; coordinate with outside agencies when needed.
• Prepare thorough written incident reports for shifts and investigations.
• Secure and manage lost and found items in compliance with policy and law.
• Support Loss Prevention leadership to develop safety and loss control programs.
• Train staff and ensure daily completion of safety checklists and reports.
• Maintain hotel knowledge and assist guests and owners with information about the property and surrounding area.

Skills

Loss Prevention

Basic Computer Skills

Driver's License

Flexible Schedule

Calm Under Pressure

First Aid/CPR (Preferred)

Job description

Omni Atlanta Hotel at Centennial Park

Luxurious comfort embraces pure style at the elegant, four-diamond Omni Hotel at Centennial Park. Located in the heart of downtown Atlanta within the bustling Centennial Park District, this luxury hotel treats you to views of the spectacular downtown skyline and picturesque Centennial Olympic Park. The Omni Atlanta Hotel at Centennial Park is connected to Philips Arena and the Georgia World Congress Center and is in close proximity to the Mercedes-Benz Stadium.

Associates enjoy a fun, dynamic and exciting work environment, comprehensive training, and mentoring, along with the pride that comes from working for a company with a reputation of exceptional service. We embody a culture of respect, gratitude, and empowerment. If you are a friendly, motivated person, with a passion to serve, the Omni Atlanta Hotel at Centennial Park may be your perfect match!

Loss Prevention Supervisor

Overview

This team memberis dedicated to providing quality service that exceeds Guest expectations. The Loss Prevention Supervisor works to create guests for life, by proactively embracing service standards, adhering to safety regulations and gaining the knowledge to assist guests with any and all needs.

Responsibilities

• Perform property patrols observing, reporting, and correcting safety and security deficiencies.
• Respond to all emergency calls, following established emergency procedures.
• Respond to complaints and requests for assistance in accordance with departmental and corporate policies and procedures. Provide assistance as necessary and support with outside agencies to ensure that assistance is received.
• Provide factual, thorough, and professional reports through written documentation of all incidents, events and actions taken during the course of a shift.
• Maintain integrity and continuity of lost and found articles as well as securing and releasing of found property in accordance with hotel policy and legal requirements.
• Maintain confidentiality regarding any information or action required in the course of duties in accordance with corporate and legal requirements.
• Perform initial investigations and follow-up to complaints, accidents and incidents.
• Support Director of Loss Prevention to develop, implement and manage safety and loss control programs & initiatives.
• Maintains complete knowledge of and compliance with departmental and resort policies/procedures.
• Monitor initial investigations and follow-up to guest/employee complaints, accidents and incidents, entering information from these incidents into database as needed.
• Provide and assist with all officer and resort wide safety/Loss Prevention training.
• Creates and ensures daily completion of staff checklists and necessary reports.
• Motivates staff and creates cohesive team.
• Provide guest and owners with accurate information; be knowledgeable of all aspects within the hotel and surrounding area.
• Monitor adherence to standard operating procedures.
• Clean and maintain a hygienic and organized work area.
• Administrative functions as related to the normal course of duties, i.e.: filing, report distribution photocopying, faxing, etc. as needed.
• Filing information related to incidents/accidents.
• Supervise employee locker audits.
• Monitor and follow up on footage from Loss Prevention cameras.

Qualifications

• Must be able to stand and walk for up to 7 hours per shift.
• Must have at least 1 year of Loss Prevention experience.
• Must have basic computer knowledge.
• Must have a valid driver's license and meet minimum requirements of Motor Vehicle Records.
• Must be able to reach various areas of the hotel/resort at a rapid pace if necessary.
• First Aid/CPR Certification is preferred.
• Must be able to remain calm and professional during stressful situations.
• Must be able to work a flexible schedule including day, evening, overnight shifts, weekends and holidays

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.