Loss Prevention Lead: Grow Teams & Protect Profits

Kohl's; Suwanee (GA); On-site; USD 20,571 - 29,298; Full time

Job summary

Kohl’s is seeking a Loss Prevention Supervisor to protect profits by executing external theft deterrence, investigations and shortage control. You will lead store teams, train associates and partner with store leaders, law enforcement and local groups to reduce shrink.

You’ll identify theft trends, implement prevention programs, conduct audits, supervise LP staff, and maintain customer service standards while upholding Kohl’s policies.

Qualifications

• Strong interpersonal and written communication skills.
• Ability to work independently with initiative.
• Strong customer service skills.
• Ability to make quick decisions in the company’s best interest.
• Uphold confidential information and investigations.
• Detail-oriented.

Responsibilities

• Identify external and internal theft trends within assigned location(s).
• Execute theft prevention strategies, including deterring theft and internal investigations to reduce exposure.
• Implement store awareness programs that address theft, safety, inventory and shortage control.
• Effectively identify and communicate potential shortage opportunities to all leaders.
• Conduct operational audits and physical security inspections to ensure the store is in compliance with Kohl's policies and procedures.
• Partners with store personnel to address opportunities for improvement.
• Work to create a culture of honesty and impression of control in the store.
• Recruit and train new Loss Prevention Associates; Lead and supervise Loss Prevention Officers and Loss Prevention Service Specialists (select locations).
• Maintain customer service awareness.
• Act as a representative on behalf of Kohl’s on legal proceedings as needed.

Skills

Interpersonal skills

Independent work

Customer service

Decision making

Confidentiality

Detail orientation

Retail experience

Surveillance knowledge

Tools

CCTV knowledge

Google Suite

Job description

Kohl’s is seeking a Loss Prevention Supervisor to protect profits by executing external theft deterrence, investigations and shortage control. You will lead store teams, train associates and partner with store leaders, law enforcement and local groups to reduce shrink.

You’ll identify theft trends, implement prevention programs, conduct audits, supervise LP staff, and maintain customer service standards while upholding Kohl’s policies.