Loss Prevention & Guest Experience Leader

Ross Stores (old); Grapevine (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

Ross Stores in Grapevine, Texas is hiring for a Store Specialist. This role focuses on maintaining a safe environment and mitigating theft while providing excellent customer service. Candidates should have at least a high school diploma and experience in retail supervision or loss prevention. Responsibilities include monitoring the sales floor and entrances, greeting customers, and training associates on theft indicators. The position demands strong communication skills and the ability to work effectively in a fast-paced environment.

Qualifications

• One year retail supervisor experience or similar training preferred.
• One year loss prevention/security training preferred.
• Active security guard license preferred.

Responsibilities

• Provides a visible presence at store entrances and exits to mitigate theft.
• Greets customers and provides excellent customer service.
• Monitors the store for suspicious behavior and collects theft indicators.
• Trains and educates associates on shortage reduction initiatives.
• Ensures compliance with loss prevention directives.

Skills

Strong communication skills

Excellent customer service skills

Ability to build and maintain relationships

Ability to work effectively in a fast‑paced environment

Proven ability to resolve conflict

Education

High school education or equivalent

AA degree (preferred)

Job description

Ross Stores in Grapevine, Texas is hiring for a Store Specialist. This role focuses on maintaining a safe environment and mitigating theft while providing excellent customer service. Candidates should have at least a high school diploma and experience in retail supervision or loss prevention. Responsibilities include monitoring the sales floor and entrances, greeting customers, and training associates on theft indicators. The position demands strong communication skills and the ability to work effectively in a fast-paced environment.