Loss Prevention & Asset Protection Specialist

Kroger Co.; Bellevue (WA); On-site; USD 28,000 - 42,000; Full time

Job summary

Kroger Co. in Bellevue, WA is seeking an Asset Protection Specialist to support loss prevention programs and assist with investigations. You will conduct surveillance, observe and apprehend shoplifters, and prepare case reports for legal action.

You’ll work with local law enforcement and ensure compliance with company policies. The role requires strong communication, integrity and ability to handle high-paced environments, including weekends.

Qualifications

• Excellent oral and written communication skills
• Exceptional customer service skills
• Ability to diffuse confrontational situations
• Wicklander Certification
• Operational knowledge of CCTV systems
• 1 year of retail asset protection experience
• Multistore asset protection experience

Responsibilities

• Conduct plainclothes surveillance to detect internal and external loss within a store environment
• Conduct internal and external investigations and report findings to stakeholders; apprehend individuals involved in illegal acts
• Comply with all federal, state, and local laws, as well as company policies and procedures
• Conduct physical security checks; make recommendations to prevent loss and improve profitability
• Partner with law enforcement and prepare case reports for criminal prosecution
• Identify and resolve conditions/behaviors that affect shrink, safety and profitability by auditing for compliance
• Serve as a district and division liaison to identify and develop solutions to reduce waste
• Complete thorough reports on all AP related activities
• Support the district asset protection manager in execution of AP initiatives
• Ensure the implementation and effectiveness of AP strategies at store level
• Assist the district APM with external and internal investigations
• Testify in court and labor hearings on behalf of the company
• Ensure compliance with corporate policies and procedures
• Test functionality of store AP equipment during store visits
• Travel to locations throughout the division and maintain ability to work a varied schedule and on weekends
• Ability to work cooperatively in high paced and sometimes stressful environment
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Skills

Surveillance

Investigations

Customer service

Communication

Conflict resolution

Education

High School Diploma or GED

Bachelor's Degree

Tools

CCTV systems

EAS systems

Lane Hawk

Job description

Kroger Co. in Bellevue, WA is seeking an Asset Protection Specialist to support loss prevention programs and assist with investigations. You will conduct surveillance, observe and apprehend shoplifters, and prepare case reports for legal action.

You’ll work with local law enforcement and ensure compliance with company policies. The role requires strong communication, integrity and ability to handle high-paced environments, including weekends.