Loss Mitigation Supervisor

Guild Mortgage; United States; Hybrid; USD 64,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D

LTD

401(k) with employer match

Job summary

Guild Mortgage Company seeks a Loss Mitigation Supervisor to oversee daily operations, supervise staff, and ensure compliant loss mitigation processes. The role emphasizes productivity, training, and accurate reviews across FHA insured workouts and modification cases.

Candidates should bring extensive mortgage default experience, strong leadership, and knowledge of industry regulations. Hybrid work with some in-office days is available; location preference includes CA as applicable.

Qualifications

• High school diploma; some college or technical training; seven+ years mortgage default/ loss mitigation experience; supervisory role.
• Bachelor’s degree in Finance or Business preferred; supervisory experience required.
• Expert knowledge of mortgage loan documents, regulations and debt collection standards.
• Strong communication and problem-solving abilities.
• Familiarity with CFPB, FCRA and FDCPA preferred.
• 10-key by touch strongly preferred.

Responsibilities

• Monitor metrics and maximize productivity and compliance.
• Hire, train, coach, discipline and exit team members.
• Perform loan quality control and audits to ensure standards.
• Coach FHA workouts and underwriting modification decisions.
• Review denied cases and propose feasible alternatives.
• Analyze escalated accounts for compliance with modification guidelines.
• Participate in client/homeowner calls related to loss mitigation.
• Provide weekly productivity reports and remediation tracking.
• Respond to audits with formal remediation of findings.
• Develop training on investor rules, policy changes and best practices.
• Lead department projects to improve processes and tooling.
• Maintain professionalism in consumer communications via phone, email, or letter.
• Review FHA Waterfall calculations for retention options.

Skills

Interpersonal skills

Problem solving

Organizational skills

Attention to detail

Advanced math

MS Office suite

Education

Bachelor's degree in Finance/Business

High school diploma + some college

Tools

Blitzdoc

10-key by touch

Internet search, data entry

Microsoft Word, Excel, PowerPoint, Outlook

Job description

Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the home owner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.

Position Summary

The Loss Mitigation Supervisor plays an important role in the organization by overseeing a number of activities directly related to the company’s Loss Mitigation functions. The role is responsible for overseeing the day-to-day productivity of direct reports and monitoring reports to ensure Loss Mitigation department efficiency. The Loss Mitigation Supervisor manages employees, sets objectives, and assigns work/projects related their area(s) of expertise and supervision. He or she also ensures loss mitigation reviews and processes are conducted timely, accurately and in compliance with established investor, company, state and federal guidelines and regulations.

Location and Working Arrangements

Candidates located outside of California may work fully remote. Candidates living in San Diego or Riverside County are expected to work from our office two days per week as part of a hybrid work schedule.

Compensation

This role is an exempt position with a Targeted Salary Range of $64,000 to $80,000 annually. Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant’s geographical location.

Essential Functions

• Monitor metrics and maximize productivity, efficiency, investor compliance and service levels for area(s) under supervision.
• Hire, train, coach, discipline and exit team members.
• Perform quality control and audit reviews on loans, including all income/expense calculations, to ensure compliance with agreed upon standards and state and investor guidelines.
• Provide coaching, guidance, and recognition to reports on all FHA insured loan workouts; review work to ensure solid business decisions are made in underwriting modifications, and in reconciling and settling accounts.
• Review denied cases and research/recommend feasible alternatives.
• Analyze escalated accounts for compliance and exceptions to modification program guidelines.
• Participate in calls with clients and homeowners; discuss topics and issues related to loss mitigation.
• Provide weekly productivity reports and status updates, and remediates action items to ensure loss mitigation cases move through the decision process both on a timely basis, and in accordance with regulations and guidelines.
• Review files requested by internal and external auditors and respond to audit findings by preparing formal responses and ensuring remediation of noted issues.
• Ensure inventory is managed effectively and in accordance with all applicable regulations and guidelines.
• Develop and deliver training that encompasses changes, improvements, and other information related to investor rules and regulations, compliance criteria, internal policy and guidelines, and best practices.
• Manage department projects that encompass improvements and modifications to current processes, implementation of new processes, and skills training.
• Role model patience and professionalism when interacting with consumers via phone, email, or letter.
• Review FHA Waterfall Calculations and verify correct home retention loss mitigation options are chosen and communicated to borrowers.
• Manage and control loss mitigation general ledger; review all invoices input by Specialists; reconciles TBB2 against payment of title policy invoices.
• Perform other duties as assigned.

Qualifications

• High school diploma and some college, technical training or equivalent required; Bachelor’s degree in Finance, Business or a related field preferred, along with seven or more years total mortgage default, loss mitigation and short sale experience, with at least two years in a supervisory/lead role.
• Expert-level knowledge of conventional and government mortgage loan documents, including overall processes and inter-relationships, standards and requirements, terminology, compliance and regulatory requirements related to federal debt collection laws, Federal Bankruptcy Laws, and proper handling of other legal situations.
• Knowledge of Standard Operating Procedures, CFPB, FCRA and FDCPA preferred.
• Strong interpersonal and problem-solving skills.
• Highly organized and detail oriented; ability to work in a fast-paced, department-metrics-driven environment required.
• Advanced math skills required.
• Proficiency with basic internet searches, data entry, Microsoft Word, Excel, PowerPoint and Outlook required.
• Familiarity with document retention software; Blitzdoc preferred.
• 10-key by touch strongly preferred.

Supervision

Direct

Number

Job Titles

3-5

Loss Mitigation Specialist

Indirect

• General supervision required, depending on experience level
• High level of independent judgment and decision-making
• Manage multiple priorities in a deadline-driven environment; leads with a strong sense of urgency and responsiveness
• Excellent verbal and written communication skills
• Strong detail orientation and highly organized
• Hire, train, coach, discipline and exit team members.
• Ability to be patient and train less experienced team members, respond to questions, build capability
• Travel: 0%

Requirements

• Physical: Work is primarily sedentary; occasionally walks and/or stands.
• Manual Dexterity: Frequent use of computer keyboard and mouse.
• Audio/Visual: Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation. Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.
• Environmental: Office environment – no substantial exposure to adverse environmental conditions.

Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.

Guild Mortgage Company is an Equal Opportunity Employer.