Loss Mitigation Operations Supervisor

Cornerstone Capital; Houston, Northern (TX, KY); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K

Parental leave

Performance-based bonus

Job summary

Cornerstone Servicing, a division of Cornerstone Capital Bank, is seeking a Loss Mitigation Operations Supervisor to lead a team handling intake, underwriting, closing, and post-closing in a high-volume environment. This onsite role is based in Houston, TX or Englewood, CO.

The candidate will manage daily loss mitigation duties, ensure RESPA compliance, monitor SLAs, and drive process improvements while mentoring staff and coordinating with offshore operations as needed.

Qualifications

• Minimum 6 years in Loss Mitigation underwriting and operations.
• Minimum 2 years in a supervisory role.
• Knowledge of Fannie Mae, Freddie Mac and Ginnie Mae loss mitigation requirements.
• Experience with MSP and LMS systems; familiarity with MERS document requirements.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).

Responsibilities

• Manage daily loss mitigation duties using the loss mitigation pipeline report.
• Ensure compliance with RESPA regulations including timely acknowledgments and underwriting decisions.
• Monitor internal and client SLAs.
• Analyze daily reports to identify bottlenecks and propose improvements.
• Oversee the loss mitigation quality control process and provide actionable feedback.
• Conduct regular 1-on-1s with direct reports.
• Stay updated on investor, client, and product changes and train team members.
• Assist with departmental audits and requests from internal and external sources.

Skills

Loss mitigation

Supervisory experience

Quality control

Training & coaching

Process improvement

Education

High School Diploma/GED

Tools

Black Knight MSP

MS Office

MS Excel

Job description

• Pay or shift range: $70,000 USD to $80,000 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Who we are:

Cornerstone Servicing, a division of Cornerstone Capital Bank, is a best-in-class mortgage servicer with a reputation for amazing service, customer satisfaction, employee retention and happiness! We employ people who are passionately committed to Cornerstone's Mission, Vision & Core Convictions.

We honorGodby using our talents to make apositive differencein the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us.

Who we are lookingfor:

The Loss Mitigation Operations Supervisor will be responsible for the day-to-day activities of the loss mitigation document intake, underwriting, closing, and post-closing processes. The individual in this role will manage a team of operations employees and assist with the oversight of offshore operations.

• Location: Onsite daily in either Houston, TX or Englewood, CO

Key Responsibilities:

• Manage the completion of daily loss mitigation responsibilities using a loss mitigation pipeline report.
• Ensure compliance with all RESPA regulations including, but not limited to, timely application acknowledgments and timely underwriting decisions.
• Monitor and manage to Internal and Client SLAs.
• Analyze daily reports to identify potential process gaps or bottlenecks and propose process enhancements or improvements.
• Oversee the loss mitigation quality control process to produce actionable feedback and improve individual performance.
• Conduct regular 1-on-1s with direct reports.
• Stay up to date on investor, client, and product changes and effectively communicate with and train team members.
• Assist with departmental audits and requests from internal and external sources.

What you'll need to be successful:

• High School Diploma/GED or equivalent work experience
• Minimum 6 years of experience in Loss Mitigation underwriting and operations.
• Minimum of 2 years of supervisor experience.
• Experience with Black Knight Director 7 (MSP) and Loss Mitigation Solution (LMS) desired.
• Knowledge of Fannie Mae, Freddie Mac, and Ginnie Mae permanent loss mitigation document requirements.
• Understanding of Mortgage Electronic Registration System (MERS) document requirements.
• Experience working in Fannie Mae - SMDU, Freddie Mac - Resolve, VA - VALERI, and USDA - USDALinc systems preferred.
• Minimum 5 years of experience using Microsoft Office Suite (Word, Excel, Outlook, etc.)
• Strong organizational skills and attention to detail.
• Experience in Quality Control systems preferred.
• High level of Integrity/confidentiality while handling secure information in addition to having the ability to work through stressful situations professionally and handle frequent changes.

What we offer:

Because we recognize and reward hard work, we offer a competitive salary, Medical, Dental, Vision, , Accidental Death, Long-Term Disability, Short-Term Disability, FSA, HSA, 401K, Basic Life, Voluntary Life, and Paid Parental Leave benefits, as well as the opportunity for a performance based bonus based on position and department.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.