Loss Mitigation Specialist

Onetrust-International-LL; San Juan (PR); On-site; USD 55,000 - 75,000; Full time

Job summary

OneTrust International is seeking an organized professional to collaborate with borrowers in default, assess financial circumstances, and implement effective loss mitigation solutions, including repayment plans and loan modifications.

You will ensure activities comply with investor requirements and regulatory standards while documenting all interactions and reports for audits. This role requires bilingual English/Spanish communication and strong analytical skills.

Qualifications

• 3–5 years of mortgage servicing experience.
• 3–5 years in loss mitigation or default servicing.
• Excellent verbal and written communication; negotiation.
• Ability to analyze and resolve complex loss mitigation issues.

Responsibilities

• Evaluate borrowers' financial circumstances to determine eligibility for loss mitigation options.
• Recommend and implement loss mitigation solutions, including loan modifications and repayment plans.
• Document all loss mitigation activities, decisions, and borrower interactions.
• Ensure compliance with investor requirements and regulatory guidelines.
• Explain available loss mitigation options, requirements, and next steps to borrowers.
• Prepare timely, accurate loss mitigation reports.
• Collaborate with collections and foreclosure teams to coordinate resolutions.
• Maintain complete records to support audits.

Skills

Communication skills

Bilingual English/Spanish

Analytical thinking

Time management

Tools

Loss mitigation systems

Job description

ABOUT ONETRUST INTERNATIONAL

If you are looking for an organization that has established an outstanding reputation for quality products and services and where you are an important member of a professional team, then OneTrust International may be for you. Our focus on utilizing the latest technology to streamline the home loan process has made us a leader in our space. We really listen to our clients in order to anticipate their home financing goals and dreams. We're mortgage educators and financing strategists, providing detailed information and sound advice on mortgage options and industry trends. We focus our energies on a transparent and open communication loan process to close loans quickly.

If our employees are successful, we are successful. Our goal is to provide them with the most current competitive tools and information possible. Employees and management listen, engage, and provide honest feedback to each other. Those who make outstanding contributions are recognized for their outstanding customer service and are eligible for key programs. In order to hire and retain employees who share our values of integrity, transparency, innovation, and greatness, we offer attractive employment packages, work-life balance, a wide range of training opportunities, and an innovative and exciting business culture. Service is everything!

Position Summary

We are seeking a highly organized professional to collaborate with borrowers in default, assess their financial circumstances, and implement effective loss mitigation solutions, including repayment plans, loan modifications, and other alternatives to foreclosure. The ideal candidate will ensure all activities comply with applicable investor requirements and regulatory standards.

Essential Duties and Responsibilities.

• Evaluate borrowers' financial circumstances to determine eligibility for available loss mitigation options.
• Recommend and implement appropriate loss mitigation solutions, including loan modifications, forbearance agreements, and repayment plans.
• Accurately document all loss mitigation activities, decisions, and borrower interactions.
• Ensure compliance with all applicable investor requirements and regulatory guidelines.
• Clearly explain available loss mitigation options, requirements, and next steps to borrowers.
• Prepare timely and accurate loss mitigation reports.
• Collaborate with collections and foreclosure teams to coordinate account resolution efforts.
• Maintain complete and accurate records to support internal and external audits.

The above functions are intended to describe the general nature and level of work performed by individuals assigned to this job. This is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities and qualifications required of employees assigned to this job.

Education and Experience

• Three to five years of experience in mortgage servicing.
• Three to five years of experience in loss mitigation or default servicing.
• Excellent verbal and written communication, negotiation, and interpersonal
• Demonstrated ability to analyze and resolve complex loss mitigation issues.

Knowledge, Skills and Abilities

• Strong communication and interpersonal skills, and a high level of professional integrity.
• Maintains a positive, helpful, constructive attitude and work relationship with co-workers and supervisor.
• Strong time management and organizational skills in a dynamic, constantly changing environment.
• Attention to detail and quality focused.
• Experience with loss mitigation systems.
• Fully bilingual (English/Spanish).

OneTrust International is an Equal Opportunity Employer